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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Digital Product and Service Management Concepts | 18% | - Key definitions: product, service, value, outcome, cost, risk, utility, warranty - Service relationships: provider, consumer, partners - Value co-creation and stakeholder collaboration |
| Topic 2: Product and Service Lifecycle | 17% | - Iterative and flexible application - Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire |
| Topic 3: ITIL Value System | 20% | - Continual improvement - Service Value Chain activities - Governance - Management Practices overview - Guiding Principles (7 principles and application) |
| Topic 4: Four Dimensions of Product and Service Management | 17% | - Holistic approach and interdependencies - Value Streams and Processes - Information and Technology - Partners and Suppliers - Organizations and People |
| Topic 5: ITIL Management Practices | 28% | - Technical Management Practices
|
同じ目的を達成するためにいろいろな方法があって、多くの人がいい仕事とすばらしい生活を人生の目的にしています。GoShikenが提供した研修ツールはPeoplecertのITILFNDv5の認定試験に向けて学習資料やシミュレーション訓練宿題で、重要なのは試験に近い練習問題と解答を提供いたします。GoShiken を選ばれば短時間にITの知識を身につけることができて、高い点数をとられます。
質問 # 107
Which is an activity of the 'problem management' practice?
正解：B
質問 # 108
A printer is delivered to a customer, while ongoing maintenance and support are provided by the supplier. Which combination of service interactions is shown in this situation?
正解：B
解説：
This situation shows transfer of goods and service actions, so option C is correct. The printer being delivered to the customer is an example of transfer of goods because a physical item is provided to the consumer. The ongoing maintenance and support are service actions because they involve activities carried out by the supplier to help the customer use the printer successfully and maintain service performance. Access to resources would apply if the customer were mainly using provider-owned resources under agreed terms, such as software access or shared infrastructure. A service journey is broader and refers to the end-to-end experience across interactions. ITIL identifies these interaction patterns to help organizations understand how value is co-created in different service relationships. In this case, both a physical transfer and ongoing provider activity are clearly present.
質問 # 109
Which guiding principle emphasizes understanding how all parts of an organization function together as an integrated system?
正解：B
解説：
The guiding principle "Think and work holistically" emphasizes understanding how all parts of an organization function together as an integrated system, recognizing that services and value are created through the interaction of interconnected components rather than isolated activities.
質問 # 110
Which lifecycle activity is focused on creating prototypes and specifications?
正解：A
解説：
The design activity is focused on creating prototypes and specifications, so option A is correct. In the ITIL product and service lifecycle, design translates ideas, needs, and requirements into structured solution concepts that can be built, tested, and transitioned. This includes defining product characteristics, user interactions, architectural approaches, acceptance criteria, and service quality considerations. Prototypes may be created to explore concepts, reduce uncertainty, and validate assumptions before larger investment. Specifications provide the documented requirements and characteristics that guide development and later lifecycle activities. Deliver and support happen later and focus on providing and assisting services in use.
Transition is concerned with introducing new or changed products and services into the live environment. Therefore, the lifecycle activity most closely associated with prototypes and specifications is design.
質問 # 111
A service provider commits to using recyclable components, reducing carbon emissions, and maintaining transparent supply chains. Which concept does this commitment represent?
正解：B
解説：
This commitment represents sustainability, so option D is correct. ITIL includes sustainability as one of the important categories of service level and service quality consideration. It refers to the assurance that a product or service meets requirements related to environmental stewardship, social progress, and economic growth. Examples include responsible sourcing, low carbon footprint, use of recycled or recyclable materials, clean energy, ethical employment practices, and transparent supply chains. Utility is about what the service does. Warranty is about how well it performs. User experience is about how the user perceives interactions with the service and provider. Since the scenario specifically mentions recyclable components, emissions reduction, and supply chain transparency, it clearly reflects sustainability as defined in ITIL 5.
質問 # 112
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