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| Section | Objectives |
|---|---|
| Data Model and Patient / Member Management | - Patient / member data organization and relationships - Person accounts, contacts, and care team structures |
| Integration and Interoperability | - Integration with EHR systems and external healthcare systems - Use of APIs and healthcare data exchange standards (e.g., HL7/FHIR concepts) |
| Care Coordination and Care Plans | - Care plan creation and lifecycle management - Care team collaboration and task management |
| Health Cloud Fundamentals | - Core Health Cloud features and capabilities - Healthcare industry concepts and use cases for Health Cloud |
| Security, Compliance, and Privacy | - Data access controls, sharing models, and consent management - HIPAA-related considerations in Salesforce Health Cloud |
| Reporting and Analytics | - Tracking outcomes and operational insights - Healthcare reporting and dashboards |
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質問 # 113
A call center agent at Bloomington Caregivers wants the ability to look up providers by location and specialty, to schedule an appointment on behalf of their patients.
Which two capabilities should a consultant recommend to enable this requirement?
Choose 2 answers
正解：B、D
解説：
Call center agents at Bloomington Caregivers require tools to streamline provider lookup and appointment scheduling for patients. Salesforce Health Cloud offers specific capabilities tailored to address these needs.
* Purpose:Provider Search enables users to locate healthcare providers based on specific criteria such as location, specialty, and availability. This functionality is essential for call center agents who need to identify and select suitable providers for patients.
* Features:
* Search by provider name, specialty, location, or other attributes.
* Filter and sort results to narrow down the provider list.
* Integration with the Salesforce Health Cloud data model to access real-time provider information.
* Implementation Steps:
* Configure Provider Records: Ensure all providers are set up correctly within Salesforce, including their specialties, locations, and other attributes.
* Enable Provider Search: Add the Provider Search component to the appropriate Lightning pages or record layouts.
Reference:
Provider Management Overview
Configuring Provider Search
2. Intelligent Appointment Management (Answer B):Purpose:Intelligent Appointment Management streamlines the scheduling process by integrating provider availability, patient preferences, and other factors.
It helps agents book appointments efficiently while minimizing scheduling conflicts.
Features:
Allows booking appointments based on provider availability.
Enables real-time synchronization with provider schedules.
Offers advanced scheduling logic to ensure compatibility with patient needs.
Implementation Steps:
Enable Salesforce Scheduler: Set up Salesforce Scheduler to integrate appointment booking with Health Cloud.
Configure Appointment Rules: Define scheduling policies, including time slots, duration, and patient-provider matching criteria.
Reference:
Salesforce Scheduler for Health Cloud
Why Other Options Are Less Relevant:C. Integrated Care Management:Integrated Care Management focuses on managing care plans, assessments, and interventions. It is not designed for provider lookup or appointment scheduling.
D: Experience Cloud for Health Cloud:Experience Cloud is used to create external portals for patient and provider access. While it can complement scheduling systems, it is not directly related to call center agent workflows.
Conclusion:By implementing Provider Search and Intelligent Appointment Management, Bloomington Caregivers can empower their call center agents to efficiently locate providers and schedule appointments, improving patient satisfaction and operational efficiency.
References for Further Reading:
Salesforce Health Cloud Provider Management
Salesforce Scheduler Setup
質問 # 114
Bloomington Caregivers would like to share patient medication Information with an external pharmacy as soon as It Is updated in Bloomington Caregivers' Health Cloud system. It would also like to receive an Immediate confirmation about any medication Interactions from the pharmacy.
Which two integration patterns should a consultant recommend?
Choose 2 answers
正解：B、C
解説：
Bloomington Caregivers requires real-time integration for sharing medication updates with an external pharmacy and receiving immediate feedback. The recommended integration patterns are:
* Platform Event:
* Used for real-time, event-driven communication between Salesforce and external systems.
* Enables asynchronous updates, ensuring the pharmacy receives medication updates as they occur.
* Apex HTTP Callout:
* Used for synchronous, real-time communication with external systems.
* Allows Salesforce to call the pharmacy's API to receive immediate feedback, such as medication interactions or confirmations.
How These Work Together:
* Platform Events push medication updates from Health Cloud to the pharmacy system.
* The pharmacy system processes the updates and uses an API endpoint in Salesforce, invoked through Apex HTTP Callouts, to send feedback on medication interactions.
Why Other Options Are Incorrect:
* Industries ETL: Used for batch data processing, not real-time interactions.
* OmniStudio Integration Procedure: While it supports complex integration scenarios, it is not optimized for real-time event-driven communication.
References:
Platform Events in Salesforce
Apex Callouts Documentation
質問 # 115
Which industry data standard should a with Health Cloud?
正解：B
解説：
FHIRR4 is the industry data standard that a consultant should use with Health Cloud. FHIRR4 stands for Fast Healthcare Interoperability Resources Release 4, and it is a standard for exchanging healthcare information electronically. FHIRR4 enables interoperability between different systems and applications, and supports a variety of use cases, such as clinical, administrative, and financial.
質問 # 116
Which three statement are true about a Care Program? (Choose 3)
正解：B、C、D
質問 # 117
Bloomington Caregivers needs to monitor care plan adherence for the patients at various facilities within its network.
What is available to extend the reporting capability of Health Cloud?
正解：A
解説：
Step-by-Step Explanation:
* CRM Analytics for Health Cloud:
* Exact Extract:
"CRM Analytics for Health Cloud delivers prebuilt dashboards and extended analytics for monitoring care plans, outcomes, and adherence across networks and facilities." Reference:Administer Health Cloud - CRM Analytics for Health Cloud Why Not Other Options?
Insights for Health Cloud:Not a standard reporting/analytics product for care plan adherence.
Reporting unmanaged package:Not mentioned in the latest Health Cloud documentation.
Care Management Extension:Refers to process automation, not analytics.
質問 # 118
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