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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionObjectives
Topic 1: Key Concepts of Service Management- Guiding Principles
- Four Dimensions of Service Management
- Service Value System (SVS)
Topic 2: ITIL Practices- Service Management Practices
- General Management Practices
- Technical Management Practices
Topic 3: Service Value Chain Activities
Topic 4: Continual Improvement

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EXIN ITIL 4 Foundation Sample Questions (Q301-Q306):

NEW QUESTION # 301
Which is the CORRECT explanation of the 'R' role in a RACI matrix?

Answer: A


NEW QUESTION # 302
Which TWO are inputs to the service value system?
1. Demand
2. Products
3. Value
4. Opportunity

Answer: B


NEW QUESTION # 303
A user contacts the service desk to ask how they can create a report. Which practice is MOST LIKELY to contribute to resolving this issue?

Answer: D


NEW QUESTION # 304
Which of the following statements about 'outcomes' is TRUE?

Answer: D

Explanation:
Outcomes are the end results that depend on specific outputs to achieve desired effects or benefits.


NEW QUESTION # 305
What ensures that a service provider and a service consumer continually co-create value?

Answer: D

Explanation:
A service relationship is defined as the cooperation between a service provider and service consumer. Service relationships are established between two or more organizations to co-create value. An organization can play the role of provider or consumer interchangeably, depending on the situation.


NEW QUESTION # 306
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