Updated and Error-free Oracle 1Z0-1064-26 Exam Practice Test Questions​

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Integrations and Extensions- Integration capabilities
  • 1. REST APIs and integration flows
    • 2. Third-party system integration
      Reporting and Analytics- Service analytics
      • 1. Operational reporting
        • 2. Dashboards and KPIs
          Service Request Management- Customer interaction handling
          • 1. Communication templates and notifications
            • 2. Omnichannel support processes
              - Case and ticket handling
              • 1. SLAs and escalation management
                • 2. Creation, routing, and assignment rules
                  Oracle Fusion Service Overview- Service Configuration Basics
                  • 1. Basic setup and administration
                    • 2. Security roles and access control
                      - Core Service Architecture
                      • 1. Service request lifecycle management
                        • 2. Fusion Service data model and components
                          Knowledge Management- Knowledge articles
                          • 1. Creation and lifecycle management
                            • 2. Search and recommendation usage
                              Field Service and Dispatch- Field service operations
                              • 1. Work order management
                                • 2. Scheduling and dispatch rules

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                                  Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q60-Q65):

                                  NEW QUESTION # 60
                                  When creating localized Digital Customer Service applications, in which order would you perform the following steps?
                                  1. Update the English message as needed for your DCS application.
                                  2. Export the English language message bundle.
                                  3. Translate the English message bundle to all desired languages.
                                  4. Import translated message bundles.

                                  Answer: D


                                  NEW QUESTION # 61
                                  Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
                                  What could be causing this behavior?

                                  Answer: D


                                  NEW QUESTION # 62
                                  You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

                                  Answer: C,D,E,F


                                  NEW QUESTION # 63
                                  You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
                                  Standard text appended:
                                  "Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: nnn-test.fa.extservice.incoming.2@oracle.com. {# #SR0000003056# #}" Which statement is true?

                                  Answer: D


                                  NEW QUESTION # 64
                                  Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

                                  Answer: D


                                  NEW QUESTION # 65
                                  ......

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