ITIL-4-HVIT Certification Materials - New ITIL-4-HVIT Learning Materials

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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionObjectives
Understand the importance of the ITIL guiding principles in a high-velocity IT environment- Applying ITIL guiding principles
  • 1. Focus on value
    • 2. Optimize and automate
      Understand concepts regarding the high-velocity nature of digital enterprises- Understand the concepts of high-velocity IT
      • 1. The characteristics of high-velocity IT
        • 2. Digital technology and digital organizations
          Understand how to contribute to achieving value with digital products- Value creation in high-velocity IT
          • 1. Feedback loops and continual improvement
            • 2. Customer and stakeholder value
              Understand how ITIL practices contribute to high-velocity IT- Key ITIL practices for high-velocity environments
              • 1. Deployment management
                • 2. Service validation and testing
                  • 3. Architecture management
                    • 4. Business analysis
                      • 5. Information security management
                        Understand the digital product lifecycle in terms of the ITIL operating model- Digital product lifecycle and value streams
                        • 1. Operating and improving digital products
                          • 2. Designing and delivering digital products

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                            Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q56-Q61):

                            NEW QUESTION # 56
                            An organization's efforts to maintain high levels of availability have significantly impacted its ability to make fast and frequent changes.
                            Which action BEST represents how the 'availability management' practice can support both of these aims?

                            Answer: C

                            Explanation:
                            Site reliability engineering (SRE) techniques within the availability management practice balance availability with the need for speed and frequent change. SRE applies error budgets and automation to maintain resilience while enabling rapid delivery.


                            NEW QUESTION # 57
                            An organization wants development teams to receive fast feedback about design flaws and security weaknesses as early as possible in the software lifecycle.
                            Which approach BEST supports this?

                            Answer: D

                            Explanation:
                            Shifting left means moving testing, security, and quality activities earlier in the development flow.
                            Defects found early are far cheaper and quicker to correct, and early feedback prevents flawed work from progressing through the value stream, supporting both fast development and assured conformance.


                            NEW QUESTION # 58
                            Which describes a digital product?

                            Answer: D

                            Explanation:
                            A digital product is something that is delivered in digital form from a service provider to a service consumer as part of a service offering. It represents a consumable digital asset (such as software, application, or digital content) that provides value to the consumer through its use or access, rather than being a business model or capability.


                            NEW QUESTION # 59
                            An organization has experienced many security issues due to cyber attacks that target users. The management team has decided to train users to help them understand their role in managing this risk.
                            Which type of control is this training an example of?

                            Answer: D

                            Explanation:
                            User training aimed at reducing the likelihood of cyber security incidents is a preventive control. It works by influencing user behaviour and increasing awareness so that security threats are less likely to succeed in the first place, thereby reducing the probability of security breaches occurring.


                            NEW QUESTION # 60
                            An organization has recently completed an urgent website upgrade because of customer complaints about response times. Customers are not happy with the upgrade because the new response times are not as fast as they expected they would be.
                            How should the 'business analysis' practice be utilized to prevent this situation from happening again?

                            Answer: A

                            Explanation:
                            The business analysis practice focuses on understanding stakeholder needs, expectations, and context before solutions are defined or delivered. By systematically gathering and analysing information from customers and other stakeholders, the organization can ensure that requirements such as acceptable response times are clearly understood and accurately reflected in the solution design, preventing mismatches between delivered outcomes and customer expectations.


                            NEW QUESTION # 61
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