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| Section | Weight | Objectives |
|---|---|---|
| Value Methodology Job Plan | 30% | - Information phase - Presentation and implementation phase - Evaluation phase - Preparation phase - Function analysis phase - Creative phase - Development phase |
| Leadership and Facilitation | 15% | - Stakeholder management and communication - Workshop facilitation skills - Leading value study teams |
| Standards, Ethics and Application | 10% | - Application in different industries and sectors - Professional ethics and responsibilities - SAVE International standards and guidelines |
| Tools and Techniques | 20% | - Creative thinking and idea generation methods - Function analysis system technique (FAST) - Decision-making and evaluation tools - Cost analysis and worth assessment |
| Value Methodology Principles and Concepts | 25% | - Origins, development and application scope of Value Methodology - Value index, function and cost relationship - Definition and core concepts of Value |
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質問 # 113
The project manager resists implementing the change approved by the decision-makers. What should the VM facilitator do?
Choose 2 answers.
正解：C、D
解説：
The correct answers are A and C . Once the decision-makers have approved a VM proposal, the facilitator should not automatically reopen or reassess the recommendation. The implementation responsibility has moved into the post-study/implementation environment, where the primary objective is to "assure the implementation of the approved value study change recommendations." The SAVE VM Standard also states that the VM Team Leader may track the progress of implementation , while the design professional or assigned management personnel are responsible for executing the approved change. ( UW Courses ) Therefore, if the project manager resists an approved change, the facilitator should first treat the resistance as an implementation barrier. This requires identifying potential threats to implementation , such as technical objections, schedule concerns, stakeholder resistance, contractual constraints, or organizational politics. The Standard also requires implementation planning to account for risk, uncertainty, schedule impact, and unique project conditions. ( UW Courses ) Documenting the resistance to decision-makers is also appropriate because implementation status must remain visible to management. Reassessing the VM proposal is not appropriate unless new facts invalidate the approved recommendation. Additional information may be useful later, but the immediate facilitator actions are documentation and threat identification.
References/topics: Implementation Phase; Post-Study; Implementation Monitoring; Management Reporting; Implementation Risk.
質問 # 114
A small group within the VM team is sitting silently and won't engage. What should the VM facilitator do?
正解：C
解説：
The correct answer is B. Open discussions with the group . In VM facilitation, silence from a subgroup is a participation barrier that must be addressed constructively, not punished or ignored. The facilitator's responsibility is to maintain a productive team environment, encourage balanced participation, and protect the integrity of the Job Plan. SAVE-related VM guidance emphasizes that the team leader must have both Value Methodology training and team facilitation capability, including strong leadership and communication skills. ( UW Courses ) A silent subgroup may indicate disagreement, confusion, resistance, lack of psychological safety, or hidden technical concerns. Opening discussion allows the facilitator to surface the cause without embarrassing the participants. This may be done through neutral questions, direct invitation, small-group check-ins, or reframing the issue so the subgroup can contribute safely.
Option A is inappropriate because asking them to leave damages trust and reduces multidisciplinary input.
Option C is incorrect because ignoring disengagement allows dysfunction to grow. Option D may help later, but engaging others first does not address the disengaged subgroup directly. The facilitator should first open communication with the silent group and reintegrate them into the VM process.
References/topics: VM Facilitation; Team Dynamics; Communication Skills; Participation Management; VM Study Team Leadership.
質問 # 115
A RACI matrix identifies
Choose 3 answers.
正解：A、C、D
解説：
The correct answers are A, D, and E . A RACI matrix is a facilitation and stakeholder-management tool used to clarify how individuals or stakeholder groups participate in activities, tasks, deliverables, or decisions. In VM practice, this supports the facilitator's responsibility to coordinate participation, communication, and accountability across the multidisciplinary study environment. The SAVE Study Guide emphasizes that VM is performed through a systematic process by a multidisciplinary team and that proper stakeholder participation is necessary to capture real needs versus wants and achieve maximum value. ( ) A RACI matrix identifies the level of stakeholder involvement in activities by assigning roles such as Responsible, Accountable, Consulted, and Informed. It also identifies stakeholders required to provide feedback, which aligns with the Consulted role. Cornell's RACI definition describes Consulted parties as people whose opinions are sought and who provide knowledge or information before a decision is made. It also describes Informed parties as stakeholders kept updated on progress, process execution, and quality. ( it.
cornell.edu ) Therefore, the matrix also helps identify what reasonable information should be provided to stakeholders. Threats and opportunities belong to risk or SWOT analysis, while weighted performance attributes belong to criteria weighting or evaluation methods.
References/topics: VM Facilitation; Stakeholder Engagement; Communication Planning; Team Roles and Responsibilities; RACI Matrix.
質問 # 116
The decision makers cling to familiar ways and reject all the VM proposals. What strategy could the VM facilitator use to persuade them to reconsider their decisions?
正解：C
解説：
The correct answer is D. Identify how to modify behaviors in the context of the new situation . This question is testing the facilitator's understanding of resistance to change during VM implementation or decision acceptance. When decision makers cling to familiar methods and reject all VM proposals, the problem is not necessarily the technical quality of the proposals. It is usually behavioral resistance caused by uncertainty, loss of comfort, perceived risk, or attachment to existing practices.
A VM facilitator should not simply repeat the study or replace the team. The facilitator should help decision makers understand how the recommended change can be adopted in practical terms. This includes showing what behaviors, processes, responsibilities, and decision patterns need to change under the new situation.
Option A is incorrect because identifying instability may increase concern rather than reduce resistance.
Option B is inefficient and does not address the root cause. Option C is also weak because withholding information can reduce trust. The better VM facilitation strategy is to guide decision makers through the behavioral transition required for successful acceptance.
References/topics: VM Facilitation and Team Dynamics; Change Management; Resistance to Change; Decision-Maker Acceptance; Implementation Phase.
質問 # 117
Which of the following should the project manager use to support the implementation of proposals?
Choose 2 answers.
正解：A、C
解説：
The correct answers are B and C . In the VM Job Plan, implementation support requires more than approving an idea; it requires a controlled plan for turning accepted VM proposals into real changes. SAVE's Value Methodology Standard identifies Create Implementation Plan and Prepare Final Proposals as Development Phase activities, followed by Presentation Phase commitment and Post-Study implementation tracking. ( UW Courses ) A detailed implementation plan is essential because the standard specifically requires an implementation plan with a proposed schedule, implementation activities, team assignments, and management requirements. ( UW Courses ) This directly supports option B . A contingency plan is also appropriate because implementation must account for risk, uncertainty, schedule impact, resource availability, policy limits, and potential barriers.
The Development Phase includes implementation requirements that consider risk and uncertainty, making contingency planning a logical implementation-control tool. ( UW Courses ) Option A may be useful background information, but it is not the primary tool for implementing approved proposals. Option D is incorrect because implementation should not proceed blindly without assessing current policies, procedures, constraints, and organizational requirements.
References/topics: Implementation Phase; Development Phase; Implementation Plan; Risk and Uncertainty; Post-Study Implementation.
質問 # 118
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