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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Security	18%	- Slack security and compliance 1. Retention policies and export 2. Enterprise Key Management (EKM) 3. Data Loss Prevention (DLP) - Authentication and access 1. Single Sign-On (SSO) configuration 2. Domain verification and auto-provisioning
Discovery	20%	- Stakeholder analysis 1. Conduct discovery workshops 2. Identify key stakeholders and decision-makers - Gather requirements 1. Identify current workflows and pain points 2. Understand business goals and collaboration needs
Migration and Change Management	5%	- Migration planning 1. Data migration strategies 2. Transition from other platforms - Adoption and enablement 1. Best practices for Slack adoption 2. Training and change management plans
Governance and Administration	20%	- Workspace administration 1. Guest access management 2. Workspace settings and policies 3. Roles and permissions - Governance framework 1. Acceptable use policies 2. Data governance and compliance 3. Channel management policies
Workflows and Integrations	12%	- Workflow Builder 1. Custom workflow templates 2. Automate routine processes - Integrations and apps 1. Third-party integrations 2. App management and distribution
Channel Strategy	25%	- Channel architecture design 1. Channel segments and cross-org channels 2. Channel naming conventions and organization 3. Public vs. private channel strategy - User Groups and permissions 1. User Group creation and management 2. Default channels and channel management policies

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Salesforce Certified Slack Consultant Sample Questions (Q25-Q30):

NEW QUESTION # 25
An Org Owner wants to assess the effectiveness of their teams' communication within Slack to improve productivity. Which feature of the Slack analytics dashboard should they primarily use to get insights into team communication patterns?

A. Active channels and their engagement levels
B. Frequency of Slack app integrations used
C. The number of files shared in channels
D. Total number of Slack messages sent company-wide

Answer: A

Explanation:
Analyzing active channels and their engagement levels provides valuable insights into how teams are communicating, highlighting which channels are most effective and potentially identifying areas for improvement.

NEW QUESTION # 26
You are helping your client plan a grid migration, and they ask you what will happen to the URL of the existing workspace after the migration is complete.
What should you tell them about the existing workspace URL?

A. It will remain the same but stops working.
B. It will automatically be updated with a randomly generated new URL.
C. It will remain the same and take users to the workspace within the grid org.
D. It will remain the same and take users back to the original workspace outside the grid org.

Answer: C

Explanation:
The correct answer is A . After a workspace is migrated into Enterprise Grid, the existing workspace URL continues to function and directs users to the workspace now housed inside the Enterprise Grid organization.
This matters because users may have bookmarks, desktop app references, saved links, browser history, integrations, or internal documentation that reference the original workspace URL. Telling users the URL will remain usable reduces confusion and prevents unnecessary support tickets after migration. Option B is wrong because after migration, the workspace is no longer operating as a separate original workspace outside the grid. Option C is wrong because the URL does not simply stop working as a normal migration outcome.
Option D is wrong because Slack does not replace the workspace URL with a random new URL as part of the standard grid migration experience. Migration communications should explain login expectations, downtime, workspace availability, and continuity items such as the existing URL.

NEW QUESTION # 27
You are developing a Slack grid design for a client with several departments that have varying levels of confidentiality in their communications. What grid design approach would you recommend to effectively meet their needs?

A. Implementing a grid with only public channels to promote maximum transparency across the organization
B. Creating a single, centralized channel for all confidential communications
C. Advising the client to avoid Slack for confidential communications and use email instead
D. Developing a grid structure that includes both private channels for confidential communications and public channels for more general discussions

Answer: D

Explanation:
A balanced grid design that includes private channels for sensitive or confidential communications, alongside public channels for general discussions, is most effective for an organization with varying confidentiality levels. This approach ensures that the client's needs for both privacy and transparency are adequately met.

NEW QUESTION # 28
A company is planning to migrate from an older communication platform to Slack. What is the most important initial step in this process?

A. Cut off access to the old communication platform to encourage a swift transition
B. Immediately start migrating data to Slack without assessing the old platform
C. Conduct a thorough assessment of the current communication platform, workflows, and user needs
D. Train all employees on Slack before starting the migration process

Answer: C

Explanation:
The initial and most crucial step in migrating to Slack is to conduct a comprehensive assessment of the existing communication platform, including current workflows and user needs. This assessment provides the necessary insight to develop a tailored migration strategy that addresses specific organizational requirements.

NEW QUESTION # 29
In the context of Slack and Salesforce integration, what is the purpose of a "record notification"?

A. To alert a user about a new Slack channel
B. To notify users in Slack about updates to Salesforce records
C. To manage user permissions within Salesforce
D. To collect feedback on a Salesforce report

Answer: B

Explanation:
Record notifications are sent to Slack channels or users to notify them of updates or changes to Salesforce records, such as case updates, opportunities, or lead changes.

NEW QUESTION # 30
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