ITIL-4-Foundation Examinations Actual Questions, New ITIL-4-Foundation Exam Discount

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ITIL ITIL-4-Foundation Exam Syllabus Topics:

Section	Weight	Objectives
Understand how the ITIL framework guides the organization	15-20%	- Other frameworks and methods - The ITIL principles in detail - Nature and use of the ITIL guiding principles
Understand the key concepts of service management	15-20%	- Organize and deliver value with services - Key concepts of the service relationship - Key concepts of creating value with services
Understand the four dimensions of service management	15-20%	- Overview of the four dimensions - Partners and suppliers - Value streams and processes - Organizations and people - Information and technology
Understand the purpose and effects of the service value system	15-20%	- Overview of the service value system - Opportunity and demand - The ITIL practices in the service value chain - The service value chain
Understand the key ITIL practices	30-35%	- Service level management practices - Incident management and request fulfillment practices - Service desk practice - Supplier management practices - Relationship management practices - Continual improvement practices - Service configuration management practices

>> ITIL-4-Foundation Examinations Actual Questions <<

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ITIL 4 Foundation Exam Sample Questions (Q21-Q26):

NEW QUESTION # 21
Which practice would be MOST involved in assessing the risk to services when a supplier modifies the contract they offer to the organization?

A. Service level management
B. Incident management
C. Service request management
D. Change enablement

Answer: A

Explanation:
https://www.bmc.com/blogs/itil-service-level-management/

NEW QUESTION # 22
Which of the following is included in the purpose of the 'continual improvement' practice?

A. The reduction of the likelihood and impact of incidents
B. The restoration of normal service operation as quickly as possible
C. The alignment of the organization's practices and services with changing business needs
D. The establishment of links between the organization and its stakeholders at strategic and tactical levels

Answer: C

Explanation:
Explanation
Continual improvement encompasses all elements of the ITIL SVS. It involves aligning an organization's practices and services with changing business needs, through the ongoing assessment and improvement of each element involved in the management of products and services. Continual improvement applies to the SVS in its entirety, as well as to all of the organization's products, services, service components, and relationships, and is the responsibility of every individual involved in service management.
https://www.bmc.com/blogs/itil-continual-improvement/

NEW QUESTION # 23
What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks?

A. Continual improvement
B. An IT asset
C. A service
D. Service management

Answer: C

NEW QUESTION # 24
Which practice coordinates the classification, ownership and communication of service requests and incidents?

A. Problem management
B. Relationship management
C. Service desk
D. Supplier management

Answer: C

NEW QUESTION # 25
Which activity is part of the 'continual improvement' practice?

A. Improving relationships with and between stakeholders
B. Prioritizing and creating business cases for improvement initiatives
C. Identifying the cause of unplanned interruptions to service
D. Handling compliments and complaints from users to identify improvements

Answer: B

NEW QUESTION # 26
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