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ServiceNow CIS-HR Exam Syllabus Topics:

Section	Weight	Objectives
HR Case Management	25%	- HR Case Metrics and Reporting - Case Templates and Quick Actions - HR Case Lifecycle - HR Case Creation and Assignment
Employee Record Management	20%	- Employee Service Center - Employee Documents and Signatures - Onboarding/Offboarding Processes - Employee Data Model
Core Configuration	30%	- Virtual Agent for HR - HR Service Administration - HR Document Generation - HR Service Catalog Configuration
Designer Integration	25%	- Configurable Workspace Integration - Employee Readiness using Workforce Dimensions - Integration with HCM Systems

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This is a desktop-based CIS-HR practice exam software that doesn't require an internet connection except for license validation during purchase. The software provides Certified Implementation Specialist-Human Resources (CIS-HR) practice exams that are customizable, helping students prepare for the actual CIS-HR Exam. The team updates the ServiceNow CIS-HR tests regularly and is available 24/7 to address any issues. Assessment records are saved for easy tracking. Windows computers support the desktop ServiceNow CIS-HR practice exam software.

ServiceNow Certified Implementation Specialist-Human Resources Sample Questions (Q15-Q20):

NEW QUESTION # 15
What are the key differentiators between an HR Profile record and a User record? (Choose three.)

A. The HR Profile may include employee marital status.
B. The HR Profile is intended to store confidential employee data that is pertinent for HR.
C. The HR Profile stores the employee ' s assigned delegates.
D. The HR Profile stores login credential information.
E. The HR Profile includes employee organizational information like Colleagues.
F. The HR Profile includes group membership information.

Answer: A,B,C

Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources
/concept/c_HRProfileRecords.html

NEW QUESTION # 16
Which module provides a user-friendly interface new HR Skills and assigning HR skills to members of the HR department?

A. Skills Definition
B. Skills Routing
C. Skills Management
D. Manage HR Skills

Answer: C

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ task/t_AssignHRSkillsToUsers.html

NEW QUESTION # 17
How can an HR Administrator or Content writer limit which employees will see content on the Employee Service Center?

A. All employees will see the same information
B. Using User Criteria
C. Client roles automatically limit what is visible to employees
D. Using HR Criteria

Answer: B

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/kingston-hr-service-delivery/page/product/human-resources/ task/CreateModHRContType.html

NEW QUESTION # 18
When an employee contacts HR. they speak in terms of lifecycle events from an HR perspective, that event gets translated into several HR services that need to be performed of the following items which would be considered a lifecycle event?

A. Direct Deposit Setup
B. PTO Inquiry
C. Tuition Reimbursement
D. Having a baby

Answer: B

NEW QUESTION # 19
Which feature of Lifecycle Events will revert an already completed activity such as the workplace setup?

A. Rescind Activity Set
B. Undo Activities
C. Rescind Hire
D. Activity Container

Answer: A

Explanation:
The Rescind Activity Set is a specialized feature within ServiceNow Lifecycle Events designed to handle scenarios where a process must be reversed after certain tasks have already been finalized. For example, if a new hire ' s start date is canceled after IT has already provisioned a laptop or Facilities has completed " workplace setup, " the Rescind Activity Set triggers a set of compensating tasks to undo those specific actions. Unlike a simple cancellation, which just stops future work, rescinding provides a structured workflow to " roll back " the state of the organization. This ensures that licenses are reclaimed, equipment is returned, and security access is revoked, maintaining operational integrity and resource management even when employee journeys are interrupted.

NEW QUESTION # 20
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