實用的最新1Z0-1064-26考證|第一次嘗試輕鬆學習並通過考試和高效的Oracle Oracle Fusion Service 2026 Implementation Professional

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Productivity and Contact Center Tools- Agent productivity tools
  • 1. Dashboards and analytics
    • 2. SmartText configuration
      • 3. Hotkeys and shortcuts
        Customer Entitlements and Action Plans- Entitlements and SLAs
        • 1. Notifications and performance tracking
          • 2. Coverage and service tiers
            • 3. Milestones and operating calendars
              - Action Plans
              • 1. Execution within service requests
                • 2. Action plan templates
                  Computer Telephony Integration (CTI)- Telephony integration setup
                  • 1. Redwood CTI toolbar setup
                    • 2. Screen pop functionality
                      • 3. Call flows configuration
                        Notifications, Emails, and Interactions- Notifications and collaboration
                        • 1. In-app notifications
                          • 2. Internal collaboration tools
                            - Email processing
                            • 1. Email templates and interaction tracking
                              • 2. Inbound/outbound email channels
                                Data Migration and Integration- Data import/export
                                • 1. Import Management tool
                                  • 2. FBDI import
                                    Work Assignment and Routing- Queues and assignment rules
                                    • 1. Queue configuration
                                      • 2. Assignment rules based on SR attributes
                                        • 3. Agent capacity and availability
                                          - Omnichannel routing
                                          • 1. Cross-channel workload distribution
                                            • 2. Work starvation prevention
                                              Digital Customer Service and Chat- Digital Customer Service (DCS)
                                              • 1. Embedding Fusion Service in external apps
                                                • 2. UI themes and branding
                                                  - Chatbot and automation
                                                  • 1. Virtual assistant configuration
                                                    Managing and Extending Service Requests- Service Request configuration and lifecycle management
                                                    • 1. Scheduled processes and automation
                                                      • 2. User and role management
                                                        • 3. Profile options and system configuration
                                                          • 4. SR outcomes and resolutions
                                                            • 5. Service catalog and category hierarchy
                                                              - Application Composer extensions
                                                              • 1. Custom objects and fields
                                                                • 2. Groovy scripting for business logic
                                                                  • 3. Object workflows
                                                                    Redwood UX and AI Features- Redwood interface configuration
                                                                    • 1. Activities timeline
                                                                      • 2. Workflow implementation platform
                                                                        - AI capabilities
                                                                        • 1. Knowledge recommendations
                                                                          • 2. SR classification AI

                                                                            >> 最新1Z0-1064-26考證 <<

                                                                            新版1Z0-1064-26題庫,1Z0-1064-26參考資料

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                                                                            最新的 Oracle Cloud 1Z0-1064-26 免費考試真題 (Q65-Q70):

                                                                            問題 #65
                                                                            To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
                                                                            Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

                                                                            答案:C


                                                                            問題 #66
                                                                            What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

                                                                            答案:A,B,C


                                                                            問題 #67
                                                                            To create a new Survey object, you create a sandbox and set it as active.
                                                                            Which two statements are correct while creating your Survey object in Application Composer?

                                                                            答案:A,D


                                                                            問題 #68
                                                                            Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

                                                                            答案:B,D,E


                                                                            問題 #69
                                                                            Select the correct procedure to enable the Audit History tab for Service Requests.

                                                                            答案:A


                                                                            問題 #70
                                                                            ......

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                                                                            新版1Z0-1064-26題庫: https://www.vcesoft.com/1Z0-1064-26-pdf.html