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EXIN ITILFND_V4: ITIL 4 Foundation exam is a certification program that is designed to validate the candidate's knowledge of ITIL 4 framework. ITIL 4 Foundation certification serves as a stepping stone for IT professionals who are looking to enhance their IT service management skills. The ITILFND_V4 Exam covers the core concepts of ITIL 4, including the service value system, the four dimensions of service management, the service management practices, and the key concepts and definitions.

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The ITIL 4 Foundation certification exam covers the key concepts and principles of ITIL, including the service value system, service management practices, and the four dimensions of service management. ITILFND_V4 Exam also covers the ITIL 4 framework, including its guiding principles, service value chain, and service management practices. Candidates are expected to demonstrate an understanding of the key concepts and principles of ITIL and how they can be applied to improve IT service management.

EXIN ITIL 4 Foundation Sample Questions (Q269-Q274):

NEW QUESTION # 269
What are 'engage', `plan' and `improve' examples of?

A. Change control
B. Service value chain activities
C. Service value chain inputs
D. Service level management

Answer: B

NEW QUESTION # 270
Which dimension includes a workflow management system?

A. Information and technology
B. Partners and suppliers
C. Value streams and processes
D. Organizations and people

Answer: C

NEW QUESTION # 271
Why should a service level manager carry out regular service reviews?

A. To collect information about service consumer goals and objectives
B. To capture information about service issues and performance against agreed goals
C. To ensure continual improvement of services, so that they meet the evolving needs of service consumers
D. To ensure that agreements are written simply and are easy to understand

Answer: B

NEW QUESTION # 272
Which role approves the cost of services?

A. Sponsor
B. Change authority
C. User
D. Customer

Answer: A

NEW QUESTION # 273
What three elements make up the Service Portfolio?

A. Service pipeline, configuration management system and service catalogue
B. Customer portfolio, configuration management system and service catalogue
C. Customer portfolio, service catalogue and retired services
D. Service pipeline, service catalogue and retired services

Answer: D

NEW QUESTION # 274
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