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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
AI Fundamentals in Genesys Cloud CX15%- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
- Core AI concepts for customer engagement
- AI architecture and integration within Genesys Cloud CX
Predictive Routing (GPR) Implementation40%- Data preparation and model training
- Getting started and prerequisites
- Testing, validation, and deployment
- Performance monitoring and reporting
- Configuration and setup of GPR
Predictive Engagement (GPE) Implementation45%- Defining customer segments and engagement strategies
- Creating and managing action maps
- Setup and configuration basics
- Optimization and continuous improvement
- Agent experience and real-time insights

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q33-Q38):

NEW QUESTION # 33
Action maps can be prioritized to control which engagement is shown first when multiple maps are eligible.
(True/False)
Response:

Answer: B


NEW QUESTION # 34
What does the "frequency cap" setting control in an action map?
Response:

Answer: A


NEW QUESTION # 35
An outcome must be manually assigned to every visitor to be tracked in GPE.
(True/False)
Response:

Answer: A


NEW QUESTION # 36
In GPE, what is a "Journey"?
Response:

Answer: D


NEW QUESTION # 37
Which prerequisite must be met before launching a GPR benefit assessment in Genesys Cloud CX?
Response:

Answer: D


NEW QUESTION # 38
......

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