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Salesforce ED-Con-101 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Domain Expertise28%- Education Cloud Applications
  • 1. EDA (Education Data Architecture)
  • 2. Student Success Hub
- Salesforce.org Product Suite
  • 1. Nonprofit Success Pack (NPSP)
  • 2. Marketing Cloud for Education
Topic 2: Functional Knowledge18%- Advancement & Alumni
  • 1. Donor Management
- Student Lifecycle
  • 1. Admissions
  • 2. Recruitment
  • 3. Retention
Topic 3: Implementation Strategies18%- Data Migration
  • 1. Legacy System Migration
- Governance Framework
  • 1. Release Management
  • 2. Center of Excellence
Topic 4: Integration & Analytics13%- Reporting
  • 1. Salesforce Reports & Dashboards
- Third-party Integrations
  • 1. SIS (Student Information System)
Topic 5: Solution Design23%- Security & Access
  • 1. Profiles & Permission Sets
  • 2. Sharing Rules
- Data Model Configuration
  • 1. Household Account Model
  • 2. Academic Program Model

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Salesforce Certified Education Cloud Consultant Sample Questions (Q175-Q180):

NEW QUESTION # 175
A university is implementing a student community and rolling it out to 20,000 students. The IT manager is concerned about the large increase in users accessing the system at any one time.
Which step should the consultant recommend?

Answer: A


NEW QUESTION # 176
A university wants to improve student retention by developing a tool for students to engage at scale, find answers to common questions and resources, and allow students to interact with student organizations.
What should a consultant recommend to meet this requirement?

Answer: C

Explanation:
Experience Cloud is a solution that the consultant can recommend to meet the requirement of developing a tool for students to engage at scale, find answers to common questions and resources, and allow students to interact with student organizations. Experience Cloud is a product that allows users to create and manage digital experiences for customers, partners, or employees on any device or channel. Experience Cloud can help the university improve student retention by creating a student community that provides features such as forums, articles, chat, groups, events, or surveys. Pardot Engagement Studio, Interaction Studio, and Einstein Bots are not solutions that can meet the requirement of developing a tool for students to engage at scale, find answers to common questions and resources, and allow students to interact with student organizations. Reference:
https://www.salesforce.com/products/experience-cloud/overview/
https://trailhead.salesforce.com/en/content/learn/modules/community_rollout_impl/community_rollout_impl_introduction


NEW QUESTION # 177
A university uses Admissions Connect and wants to digitally transform its Study Abroad processes. Currently, staff need to check multiple spreadsheets to identify which Study Abroad students have completed specific tasks to qualify for the program.
Which solution should a consultant recommend?

Answer: A

Explanation:
Action Plans are a feature of Admissions Connect that allow staff to create and assign tasks to students, track their progress, and automate reminders and notifications. Action Plans can be used to streamline the Study Abroad process by creating a template of tasks that students need to complete to qualify for the program, such as submitting an application, attending an orientation, obtaining a visa, etc. Staff can then assign the Action Plan to each student who is interested in studying abroad and monitor their completion status. Action Plans can also be integrated with Salesforce Communities to provide students with a self-service portal where they can view and update their tasks, upload documents, and communicate with staff. Reference: [Admissions Connect Documentation], [Admissions Connect: Action Plans]


NEW QUESTION # 178
A consultant needs to migrate information from a university's legacy system and reference the corresponding Education Data Architecture (EDA) objects and fields in Salesforce.
What should the consultant reference to complete this task?

Answer: A

Explanation:
The EDA Data Dictionary is a document that provides information about the EDA objects and fields, and how they relate to each other. The consultant can reference this document to map the information from the legacy system to the corresponding EDA objects and fields in Salesforce. The other options are not documents that can help the consultant complete this task. Reference:
https://powerofus.force.com/s/article/EDA-Data-Dictionary


NEW QUESTION # 179
A university is planning an enterprise-wide implementation of Education Cloud. It has asked the consultant to do an analysis of Education Cloud functionality to identify additional apps it may need to purchase.
What is a standard feature of Education Cloud?

Answer: B

Explanation:
Salesforce Education Cloud is designed to meet the needs of educational institutions, providing a comprehensive set of features to manage student lifecycle, from recruitment to alumni engagement. A standard feature of Education Cloud is Student Advising, which helps institutions offer personalized support and guidance to students throughout their academic journey. This functionality includes tracking student progress, scheduling advising sessions, and providing insights into student performance and needs.
Reference:
Salesforce Education Cloud Overview
Student Success Hub for Higher Education


NEW QUESTION # 180
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