Salesforce Energy-and-Utilities-Cloud Examsfragen - Energy-and-Utilities-Cloud Fragenkatalog

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Salesforce Energy-and-Utilities-Cloud Exam Syllabus Topics:

Section	Weight	Objectives
Meter and Usage Management	20%	- Service point and premise management - Meter data integration - Usage data processing and analytics - Meter lifecycle management
Energy and Utilities Cloud Overview	15%	- Industry overview and business challenges - Key use cases for utilities companies - Energy and Utilities Cloud features and capabilities
Energy and Utilities Cloud Configuration	25%	- Configuring industry-specific features - Customizing page layouts and record types - Setting up Energy and Utilities Cloud - Integration with other Salesforce products
Energy and Utilities Cloud Data Model	20%	- Account and contact model for utilities - Meter data management - Data relationships and hierarchies - Standard and custom objects for Energy and Utilities Cloud
Service and Support Processes	20%	- Customer engagement and self-service portals - Case management for utilities - Outage management and restoration processes - Service order and work order management

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Salesforce Energy-and-Utilities-Cloud Prüfung Übungen und Antworten

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Salesforce Energy and Utilities Cloud Accredited Professional Exam Energy-and-Utilities-Cloud Prüfungsfragen mit Lösungen (Q48-Q53):

48. Frage
An energy company wants to send to its customers various types of communication via digital channels. Which is the preferred cloud that works in conjunction with Energy and Utilities Cloud to achieve mass communication9

A. Marketing Cloud
B. Communications Cloud
C. Service Cloud
D. Sales Cloud

Antwort: A

Begründung:
Salesforce Marketing Cloud is the preferred solution for energy companies looking to send various types of communication via digital channels to their customers in conjunction with Energy and Utilities Cloud. Marketing Cloud provides a comprehensive suite of tools designed for mass communication, allowing for the creation, management, and delivery of personalized customer communications across multiple digital channels. This integration enhances customer engagement and satisfaction by delivering timely and relevant information. Reference = Salesforce Marketing Cloud documentation highlights its capabilities for mass communication and integration with other Salesforce products, including Energy and Utilities Cloud, to provide a unified platform for customer engagement: https://www.salesforce.com/products/marketing-cloud/overview/

49. Frage
An energy company wants to sell additional commodity products related to services other than electricity and gas.
Which three enhancements need to be considered?

A. Extend the entries of record types on inventory item object.
B. Extend the value list on the status picklist for cases
C. Extend the value list on the product family picklist for product object.
D. Extend the entries of record types on account object.
E. Extend the value list on the service type picklist for service points

Antwort: A,C,E

Begründung:
When an energy company wants to sell additional commodity products related to services beyond electricity and gas, it needs to consider enhancing the Salesforce Energy and Utilities Cloud by: B. Extending the value list on the product family picklist for the product object to accommodate new product types. C. Extending the value list on the service type picklist for service points to include new services. E. Extending the entries of record types on the inventory item object to manage additional products in inventory.
These enhancements ensure the system accurately reflects the company's expanded offerings, enabling effective management and sales of a broader range of services and products. Reference = The Salesforce Energy and Utilities Cloud data model documentation and customization guides provide information on extending picklists and record types to accommodate new products and services, allowing companies to tailor the platform to their evolving business needs: https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/

50. Frage
A developer discovers that the Lightning Web Components in their Energy and Utilities Cloud org aren't being rendered correctly.
What could be the likely reason for this issue?

A. Remote Site Settings entries are missing.
B. Lightning Web Components aren't supported on Energy and Utilities Cloud.
C. The developer needs to re-write the components to be compatible with Energy and Utilities Cloud.
D. There are incorrect permissions an Lightning Web Components.

Antwort: D

51. Frage
An energy company is launching a new subscription service in the B2B market that offers an energy consumption consultancy to help customers pay less on their bills. This product will be charged USD $60 monthly.
Which two pricing metadata are needed when defining this price with Industries CPQ?

A. A Price Book Entry, with amount as $60. currency as USD and charge type as Recurring
B. A Pricing Plan Entry, with type as Price and charge type as Recurring
C. A Price List Entry, with amount as $60. currency as USD and charge type as Recurring
D. A Pricing Variable, with type as Price and charge type as Recurring

Antwort: B,C

Begründung:
When defining the pricing for a new subscription service with Industries CPQ, it's essential to create a Price List Entry that specifies the price, currency, and charge type. For a subscription service priced at USD $60 monthly, the Price List Entry should have an amount set to $60, the currency specified as USD, and the charge type categorized as Recurring. This approach ensures that the pricing metadata accurately reflects the subscription nature of the service, facilitating correct billing and revenue recognition.References= Salesforce Industries CPQ documentation provides detailed guidelines on setting up pricing for various types of products and services, including recurring subscription services. This includes creating and managing Price List Entries to define pricing terms:https://help.salesforce.com/articleView?id=cpq_create_price_list.htm&type=5

52. Frage
An energy company is implementing Energy and Utilities Cloud for their contact center and is in the process of importing contact information from the billing system to Salesforce, An administrator has been asked if and how the contact data updated in Salesforce will be reflected back in the billing system.
What two options can be presented back as potential solution?
Choose 2 answers

A. Salesforce can send the updated information to the billing system in real-time or batch if it's required,
B. The billing system can query Salesforce every night to retrieve changes made to contacts.
C. Salesforce will be the system of record for contacts and it doesn't need to update the billing system in the future.
D. Salesforce Export Wizard will automatically create a csv of contact information to be imported to the billing system.

Antwort: A,B

53. Frage
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Energy-and-Utilities-Cloud Fragenkatalog: https://www.pruefungfrage.de/Energy-and-Utilities-Cloud-dumps-deutsch.html