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Salesforce ADM-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Agentforce AI8%- AI capabilities
  • 1. AI features and usage guidelines
  • 2. Agentforce setup and configuration
Topic 2: Object Manager and Lightning App Builder15%- Lightning App Builder
  • 1. Custom Lightning pages and components
  • 2. App navigation and customization
- Object customization
  • 1. Standard and custom objects, fields, relationships
  • 2. Page layouts, record types, business processes
Topic 3: Service and Support Applications10%- Knowledge and Communities
  • 1. Community configuration and access
  • 2. Knowledge base setup and usage
- Case management
  • 1. Cases, queues, assignment rules, escalation rules
  • 2. Support processes and entitlements
Topic 4: Sales and Marketing Applications10%- Marketing tools
  • 1. Campaigns, campaign influence
  • 2. Marketing automation capabilities
- Sales Cloud features
  • 1. Lead management, conversion, assignment rules
  • 2. Opportunity management, stages, products, price books
Topic 5: Configuration and Setup15%- User interface configuration
  • 1. Navigation and global settings
  • 2. Declarative customization options
- Security and access
  • 1. Profiles, permission sets, roles and sharing rules
  • 2. Password policies and login access
- Company settings
  • 1. Fiscal year, business hours, currency management
  • 2. Default settings and organizational structure
Topic 6: Automation15%- Process Automation
  • 1. Email alerts, field updates, tasks
  • 2. Flow Builder, approval processes
Topic 7: Productivity and Collaboration10%- Mobile and integrations
  • 1. Salesforce Mobile App capabilities
  • 2. AppExchange and third-party integrations
- Activity management
  • 1. Tasks, events, calendars
- Chatter
  • 1. Feeds, groups, collaboration features
Topic 8: Data and Analytics Management17%- Data management
  • 1. Data validation and quality tools
  • 2. Import, update, export, mass delete, backup
- Reports and dashboards
  • 1. Dashboard components and sharing
  • 2. Report types, creation, customization

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Salesforce Certified Administrator Sample Questions (Q69-Q74):

NEW QUESTION # 69
The number of business hours that can be set for the organization to operate:

Answer: D


NEW QUESTION # 70
A salesperson complains that the Log a Call button is missing from the highlights panel of an Opportunity page. What is the reason for this?

Answer: D

Explanation:
In the Salesforce Lightning Experience, the buttons and actions that appear in the header (Highlights Panel) of a record are controlled by the Salesforce Mobile and Lightning Experience Actions section of the Page Layout. If a specific action like "Log a Call" is missing, it is usually because it has not been dragged into this specific section in the Page Layout editor. While standard actions sometimes appear in the Activity component (Option A), they are explicitly configured for the header via the Page Layout. There is no specific
"Log a Call permission" (Options C and D) that would hide only that button; if a user has permission to create Tasks, they generally have the ability to use the Log a Call feature if it is present on the layout.


NEW QUESTION # 71
Northern Trail Outfitters has two sales groups. Each group has its own unique sales process. Management wants to ensure that the sales groups see their relevant sales process when working on opportunities.
How should an administrator meet this requirement?

Answer: C


NEW QUESTION # 72
All of the following may be uploaded to the AppExchange Directory EXCEPT:

Answer: C


NEW QUESTION # 73
The User Interface Settings can be adjusted for individual users.

Answer: A

Explanation:
Section: Volume G


NEW QUESTION # 74
......

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