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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

SectionWeightObjectives
Service and Support Applications11%- Customer Support
  • 1. Knowledge
  • 2. Entitlements
  • 3. Case Management
Configuration and Setup20%- User Interface Configuration
  • 1. Lightning Experience Settings
  • 2. App Customization
- Company Settings
  • 1. Fiscal Year Configuration
  • 2. Business Hours and Holidays
  • 3. Organization Settings
Object Manager and Lightning App Builder20%- Object Customization
  • 1. Fields and Relationships
  • 2. Custom Objects
  • 3. Record Types
- Page Customization
  • 1. Dynamic Forms
  • 2. Lightning Record Pages
Workflow and Process Automation16%- Automation Tools
  • 1. Approval Processes
  • 2. Flow Builder
  • 3. Business Process Automation
Data and Analytics Management14%- Analytics
  • 1. Dashboards
  • 2. Reports
- Data Management
  • 1. Import and Export Data
  • 2. Duplicate Management
  • 3. Data Quality
Productivity and Collaboration7%- Collaboration Tools
  • 1. Activities
  • 2. Calendar Management
  • 3. Chatter
Sales and Marketing Applications12%- Sales Productivity
  • 1. Opportunities
  • 2. Leads
  • 3. Accounts and Contacts
- Marketing Features
  • 1. Campaign Influence
  • 2. Campaign Management

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Salesforce Certified Administrator Sample Questions (Q15-Q20):

NEW QUESTION # 15
The administrator for AW Computing is working with a user who is having trouble logging in to salesforce.
What should the administrator do to identify why the user is unable to login?

Answer: C


NEW QUESTION # 16
The administrator at Cloud Kicks has been asked to replace two old workflow rules thatare doing simple field updated when a lead is created to improve processing time.
What tool should the administrator use to replace the workflow rules?

Answer: B

Explanation:
Explanation
Before Save Flows are a type of record-triggered flow that run before a record is saved and can update fields on that record without any additional actions or DML operations. They are faster and more efficient than workflow rules or process builder for simple field updates when a record is created or updated.
References:https://help.salesforce.com/s/articleView?id=sf.flow_concepts_before_save_update.htm&type=5


NEW QUESTION # 17
Northern Trail Outfitters has asked an administrator to ensure that when a contact with a title of CEO is created, the contact's account record gets updated with the CEO's name.
Which feature should an administrator use to implement this request?

Answer: A

Explanation:
Explanation
Process Builder is a tool that can be used to implement this request. Process Builder can create record-triggered flows that execute actions when certain conditions are met. In this case, Process Builder can create a flow that executes when a contact with a title of CEO is created and updates the contact's account record with the CEO's name. References:
https://help.salesforce.com/s/articleView?id=sf.process_overview.htm&type=5


NEW QUESTION # 18
An administrator created a record trigger flow to update contacts.
How should the administrator reference the values of the active record the flow is running on?

Answer: D

Explanation:
The $Record global variable allows you to reference the values of the active record the flow is running on.
References:https://help.salesforce.com/s/articleView?id=sf.flow_ref_global_variables.htm&type=5


NEW QUESTION # 19
An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000.
What should the administrator configure to meet this requirement?

Answer: D

Explanation:
Explanation
Big Deal Alerts allow you to notify users when an opportunity reaches a certain amount or probability.
References: https://help.salesforce.com/s/articleView?id=sf.forecasts3_big_deal_alerts.htm&type=5


NEW QUESTION # 20
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