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Salesforce Sales-Cloud-Consultant Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Sales Analytics and Reporting	12%	- Reports and Dashboards 1. Sales Performance Metrics
Topic 2: Sales Process Automation	20%	- Sales Processes and Record Types 1. Sales Path and Guidance 2. Approval Processes
Topic 3: Data Management and Integration	15%	- Data Quality and Import Tools 1. Data Loader and Import Wizard 2. Duplicate Management
Topic 4: Lead Management	12%	- Lead Assignment and Routing 1. Lead Scoring and Conversion Rules
Topic 5: Sales Cloud Data Model and Configuration	15%	- Standard and Custom Objects 1. Account and Contact Relationships 2. Lead Conversion Process
Topic 6: Opportunity Management	14%	- Opportunity Lifecycle 1. Products and Price Books 2. Stages and Forecasting
Topic 7: Sales Productivity Features	12%	- Collaboration and Productivity Tools 1. Email Integration and Activity Management

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q27-Q32):

NEW QUESTION # 27
Support agents need to verify that customers are eligible to receive customer support before they can update the Which twoobjects are used to verify that a customer is entitled to receive support? Choose 2 answers

A. Service contracts
B. Products
C. Case history
D. Contacts

Answer: A,D

NEW QUESTION # 28
Universal Containers needs to providecontact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored inan external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers

A. Import payment data into Salesforce and add to the contact page layout as a related list.
B. Create a Visualforce page that retrieves payment information via a Web Service call-out.
C. Create a custom tab of type URL that displays a search page from the billing system.
D. Use Lightning Connect to connectand access data in real-time from the billing system.

Answer: B,C

NEW QUESTION # 29
Universal Containers is devising a separate sales methodology to upsell service contracts to its existing customer base. The company wants to track and report on these deals separately from other deals.
What should a consultant recommend to meet this requirement?

A. Create a separate page layout and report to flag and report on these deals.
B. Add "upsell" as a stage and create a summary report by opportunity stage.
C. Create an opportunity record type and sales process for reporting on these deals.
D. Create a custom field on opportunity to flag and report on these deals.

Answer: C

Explanation:
Explanation/Reference:

NEW QUESTION # 30
Describe Quota.

A. Revenue projection that can be expressed indollar amounts, units of product family, or both
B. Consists of opportunities in various stages of maturity
C. Benchmark of how much should be sold within acertain time frame

Answer: C

NEW QUESTION # 31
A Consultant for Cloud Kicks notices that the Deploy date for the Sales Cloud project is also the same weekend of a Salesforce release.
What should the Consultant recommend?

A. Let Cloud Kicks know that there is a Salesforce release and that it may take longer
B. Update the project plan for the following week and communicate the change
C. Complete the project sooner and push before the Salesforce release
D. Stop all work because the impact of the Salesforce release is unknown

Answer: B

NEW QUESTION # 32
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