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Salesforce Service-Cloud-Consultant Exam Overview:

Certification Vendor:	Salesforce
Exam Name:	Salesforce Certified Service Cloud Consultant
Exam Number:	Service-Cloud-Consultant
Exam Duration:	105 minutes
Real Exam Qty:	65
Available Languages:	English
Exam Price:	USD 200
Passing Score:	67%
Related Certifications:	Salesforce Certified Administrator
Exam Format:	Multiple-select, Multiple-choice
Sample Questions:	Salesforce Service-Cloud-Consultant Sample Questions
Exam Way:	Online (proctored) or Onsite (at a testing center)
Pre Condition:	Salesforce Certified Administrator credential is required
Official Syllabus URL:	https://trailhead.salesforce.com/en/credentials/servicecloudconsultant

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Who should take the Service-Cloud-Consultant exam

The Salesforce Service Cloud Consultants Service-Cloud-Consultant Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as a Service Cloud Consultant. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Salesforce Service Cloud Consultants Service-Cloud-Consultant Exam Certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Salesforce Service Cloud Consultants Service-Cloud-Consultant Exam then he should take this exam.

Salesforce Certified Service cloud consultant Sample Questions (Q53-Q58):

NEW QUESTION # 53
A Contact Center Manager is implementing a new customer care program and wants to specifically measure
customer loyalty.
Which measure can satisfy this requirement?

A. Customer Satisfaction
B. Net Promoter Score
C. Customer Engagement Score
D. Service-Level Measure

Answer: B

NEW QUESTION # 54
Universal Containers wants to let its customers interact in real time with support agents from their computers and mobile devices.
Which feature should a consultant recommend to meet this requirement?

A. Knowledge articles
B. Einstein Chat Bot
C. Web-to-Case

Answer: B

Explanation:
To enable real-time interaction between customers and support agents from computers and mobile devices, implementing an Einstein Chat Bot is recommended. Chatbots provide an immediate, interactive communication channel that can escalate complex issues to live agents, enhancing the customer support experience across devices.

NEW QUESTION # 55
Which Statement is true regarding Salesforce Chatter Answers? Choose 3 answers

A. Select best answers for questions.
B. Escalate a question to a case
C. Knowledge articles can be created from Answers
D. External users can subscribe to Answers
E. Answers can be exposed to partner portal users

Answer: A,B,C

NEW QUESTION # 56
Which statements are true regarding a prebuilt Salesforce computer telephony integration (CTI) adapter for
different telephony systems? (Choose 2)

A. It is an intermediary between a telephony system and a Salesforce CRM call center user
B. It utilizes the SoftPhone capability from within the Salesforce application
C. It allows voicemails to be captured and stored as attachments on cases
D. It is a server based software program that controls the behavior of a Salesforce SoftPhone

Answer: A,B

NEW QUESTION # 57
Universal Containers wants to reduce the clicks a Customer Support Agent uses when working on a case. This includes the time it takes to create, resolve, and close the case. Which three Salesforce productivity features should be used to accomplish this requirement? Choose 3 answers

A. Omni-Channel
B. Macros
C. Quick Text
D. Chatter
E. Publisher Actions

Answer: B,C,E

NEW QUESTION # 58
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