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Salesforce Slack-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Change Management and Adoption- Communication and rollout planning
- Training and enablement planning
- User adoption strategies
Topic 2: Delivery and Migration17%- End-to-end migration planning and execution
- Role definition across Slack, partner, and client teams
- Slack delivery best practices
Topic 3: Slack Administration and Governance- Security and compliance controls
- Workspace configuration and settings
- User lifecycle management
Topic 4: Solution Design for Slack- Integration design with Salesforce ecosystem
- Workspace architecture and design principles
- Channel strategy and governance model

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Salesforce Certified Slack Consultant Sample Questions (Q13-Q18):

NEW QUESTION # 13
What is the role of "Automated Workflow" in Slack-Salesforce integrations?

Answer: B

Explanation:
Automated workflows are used to ensure that relevant information is shared between Salesforce and Slack, such as notifying team members of updates to Salesforce records or triggering Salesforce actions from Slack.


NEW QUESTION # 14
In a discovery session focusing on security with a client considering Slack, what question should be asked to gauge their expectations and plans for data protection?

Answer: C

Explanation:
Understanding the client's data protection requirements and how they envision Slack fitting into these is critical. This question helps in assessing how Slack's security features can be optimized to meet the client's specific data protection needs, ensuring that the implementation aligns with their security strategy.


NEW QUESTION # 15
A large organization is planning to migrate to Slack. What is the most effective approach for scheduling pre-migration activities to ensure minimal disruption to the business operations?

Answer: A

Explanation:
Phasing pre-migration activities allows for a more manageable and tailored approach, especially in a large organization. Starting with departments that have more flexible schedules minimizes disruption and allows for learning and adjustments before proceeding with more critical departments.


NEW QUESTION # 16
What is a best practice when designing a Slack grid for a company that has diverse teams with different communication needs?

Answer: C

Explanation:
A best practice in grid design for a company with diverse teams is to have a mix of open channels for broad, organization-wide topics and private channels for specific teams or sensitive discussions. This approach accommodates the varied communication needs across the organization, ensuring both openness and confidentiality where necessary.


NEW QUESTION # 17
You are helping your client plan a grid migration, and they ask you what will happen to the URL of the existing workspace after the migration is complete.
What should you tell them about the existing workspace URL?

Answer: C

Explanation:
The correct answer is A . After a workspace is migrated into Enterprise Grid, the existing workspace URL continues to function and directs users to the workspace now housed inside the Enterprise Grid organization.
This matters because users may have bookmarks, desktop app references, saved links, browser history, integrations, or internal documentation that reference the original workspace URL. Telling users the URL will remain usable reduces confusion and prevents unnecessary support tickets after migration. Option B is wrong because after migration, the workspace is no longer operating as a separate original workspace outside the grid. Option C is wrong because the URL does not simply stop working as a normal migration outcome.
Option D is wrong because Slack does not replace the workspace URL with a random new URL as part of the standard grid migration experience. Migration communications should explain login expectations, downtime, workspace availability, and continuity items such as the existing URL.


NEW QUESTION # 18
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