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Salesforce Slack-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Learning and Enablement18%- Plan and execute rollout strategies
- Support adoption and troubleshoot issues
- Create learning materials and resources
- Design training programs for users and admins
Channel Strategy10%- Design channels for collaboration and workflows
- Channel naming conventions and structure
- Apply use cases and best practices
Delivery and Migration17%- Define roles and responsibilities
- Plan and execute migration from other platforms
- Understand implementation best practices
Governance Structure8%- Manage workflows and processes
- Establish governance policies
- Define admin and owner roles
Policies and Settings22%- Security and compliance configurations
- Identity and access management
- Slack Connect and app approval settings
- Analytics and dashboard usage
Discovery10%- Assess organizational readiness
- Communicate Slack value proposition
- Gather and analyze client requirements

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Salesforce Certified Slack Consultant Sample Questions (Q45-Q50):

NEW QUESTION # 45
When designing a Slack grid for a large enterprise following discovery sessions, which factor should primarily guide the initial grid design?

Answer: C

Explanation:
The initial grid design should be primarily guided by the enterprise's organizational structure, departments, and team workflows as identified during the discovery phase. This ensures that the grid reflects the way the organization operates, facilitating effective communication and collaboration that align with existing workflows.


NEW QUESTION # 46
If unexpected challenges arise during the Slack migration, impacting the migration schedule, how should this be communicated to the stakeholders?

Answer: C

Explanation:
When unexpected challenges arise, it's important to promptly inform stakeholders. Providing detailed information about the issue and the steps being taken to address it helps maintain trust and allows for collaborative problem-solving. This approach ensures transparency and allows stakeholders to understand and adjust to any changes in the migration schedule.


NEW QUESTION # 47
For a small business adopting Slack, what is a critical component to include in their Slack learning curriculum to ensure the team can utilize Slack effectively?

Answer: A

Explanation:
For a small business, it is crucial to have customized training sessions that focus on Slack use cases specifically relevant to their operations. This approach, combined with interactive Q&A, ensures that the team learns practical applications of Slack that directly apply to their work environment, enhancing the effectiveness of the training.


NEW QUESTION # 48
Creameri Ice Cream Co. has high satisfaction ratings from ice cream customers, but low employee satisfaction ratings. In the monthly engagement surveys, employees consistently state they are not always aware when shipments are scheduled to arrive and when there are company-wide announcements.
In order to help Creameri Ice Cream Co. improve employee satisfaction, what types of information should you prioritize gathering during your discovery call?

Answer: C

Explanation:
The correct answer is D . During discovery, the consultant must understand the client's current collaboration model and the pain points behind the business issue. The problem is not simply that shipments and announcements exist; the issue is that employees are not reliably informed. That points to gaps in communication workflows, channel strategy, announcement practices, operational visibility, and collaboration behavior. Option A is useful background, but the survey has already identified symptoms. The consultant now needs to understand why those symptoms occur. Option B is too narrow because shipment schedules alone will not explain broader employee communication breakdowns. Option C is unfocused and may produce irrelevant project noise. Option D is the strongest because it investigates the collaboration patterns that Slack is meant to improve: how teams communicate today, where information gets lost, who owns announcements, which channels exist, and how frontline or operational updates are distributed.
Reference topic: Discovery - pain-point analysis, current-state collaboration assessment, employee experience, communication gaps, and business outcome alignment.


NEW QUESTION # 49
A company is about to start migrating to Slack. What is the most effective communication strategy to announce this change to the employees?

Answer: B

Explanation:
Developing a clear and comprehensive communication plan is crucial. It should inform employees about the migration timeline, explain the benefits of moving to Slack, and detail the resources available for training and support. This approach ensures employees are well-informed and can prepare for the transition.


NEW QUESTION # 50
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