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Salesforce Plat-Admn-202 Exam Syllabus Topics:

TopicDetails
Topic 1
  • User Interface: This section of the exam measures the skills of Salesforce UI Designers and Lightning App Builders and covers the ways in which Salesforce interfaces can be customized to improve usability. It includes understanding available options for UI customization and demonstrating when to apply custom buttons, links, and actions. The domain also distinguishes between declarative and programmatic methods for incorporating Lightning components in applications, ensuring that the right approach is selected for different user interface needs.
Topic 2
  • Data Modeling and Management: This section of the exam measures the skills of Data Analysts and Salesforce Administrators and covers the core principles of designing and maintaining Salesforce data structures. It requires selecting the correct data model in various scenarios and understanding relationship types and how they influence reporting, record access, and the user interface. It also tests knowledge of field data types and the operational impact of changing them. The section includes evaluating the use of Schema Builder and understanding the considerations involved in importing and exporting data across internal and external sources.
Topic 3
  • Salesforce Fundamentals: This section of the exam measures the skills of Salesforce Administrators and Junior Salesforce Consultants and covers the essential concepts needed to understand how Salesforce works at a foundational level. It focuses on recognizing when to use declarative tools versus programmatic customization, determining when AppExchange apps extend org capabilities, and understanding key methods for managing object, record, and field access. It also evaluates your ability to choose the right sharing model based on business needs and to apply reporting tools effectively, including report types and dashboards. Additionally, the domain reviews how to optimize the mobile experience through actions and layouts, and how Chatter can be used to support collaboration.
Topic 4
  • Business Logic and Process Automation: This section of the exam measures the skills of Process Automation Specialists and Salesforce Administrators and covers the key tools Salesforce provides to automate and enforce business logic. It focuses on using formula fields, roll-up summary fields, and validation rules to meet defined requirements. Candidates must also understand approval processes and know how to select the right automation tool to prevent conflicts or errors. The domain emphasizes evaluating business requirements and recommending automation solutions that maintain system stability and accuracy.
Topic 5
  • App Deployment: This section of the exam measures the skills of Release Managers and Salesforce Administrators and covers the application lifecycle from planning through deployment. It requires determining the appropriate strategy when working with different sandboxes and managing milestones during development. Candidates must know when to use change sets and how to troubleshoot deployment issues. The section also includes understanding the implications of using unmanaged versus managed packages and selecting the correct deployment plan for various business scenarios.

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Salesforce Certified Platform App Builder Sample Questions (Q206-Q211):

NEW QUESTION # 206
Universal Containers uses a custom object called Reviews to capture information generated by interviewers during the candidate process. The Review records are visible to any user that has access to the related custom Candidate record. The VP of Human Resources wants the comment field on the Review to be private to anyone outside of the MR department How should the app builder meet this requirement?

Answer: A

Explanation:
Create a page layout with the field and use field-level security to hide the field from all other users is how the app builder should meet the requirement of making the comment field on Review private to anyone outside of HR department. Field-level security can control which profiles can view or edit a field on a record. Create an Apex sharing rule, create a sharing rule to share the field with VP of HR with Role and Subordinates, and create a page layout with the field for HR users and another page layout without the field for all other users are not valid or feasible solutions for this requirement.


NEW QUESTION # 207
Cloud Kicks (CK) wants to set up a custom child object to track gift cards issued to a customer. A key requirement is to track the total number of gift cards opened and gift cards issued on an Account. CK wants to permanently ensure the gift cards are unable to be moved across any other Account once it is created.
On the gift card object, what type of field should be created to support this requirement?

Answer: A

Explanation:
The app builder should create a master-detail relationship field on the gift card object to support the requirement. A master-detail relationship field creates a parent-child relationship between two objects, where the master record controls certain behaviors of the detail record. In this case, the Account object would be the master and the gift card object would be the detail. By creating a master-detail relationship field, the app builder can meet these requirements:
Track the total number of gift cards opened and gift cards issued on an Account: This can be done by creating roll-up summary fields on the Account object that count or sum up the values from the gift card records related to each account.
Permanently ensure the gift cards are unable to be moved across any other Account once it is created: This can be done by making the master-detail relationship field required on the gift card object, which means that every gift card record must be associated with an account record and cannot be changed once set. Option B, C, and D are not types of fields that can support this requirement.


NEW QUESTION # 208
Service Agents are required to confirm a user's identity before providing support information over the phone. Which feature can an app builder use to help agents meet this requirement?

Answer: A

Explanation:
The correct answer is D.
Service agents need a guided process to confirm a user's identity before sharing support information. Salesforce Flow for Service supports guided action flows through the Actions & Recommendations component on a record page. This lets agents follow step-by-step prompts, such as identity verification questions, directly from the Case record. Salesforce Trailhead explains that Flow for Service shows users a to-do list on a record page, and selecting a step can launch a flow that guides the rep through the task.
A . Path is for guiding users through stages, not collecting identity-verification prompts. B. Validation Rules only block invalid saves. C. Surveys collect feedback, not identity confirmation during a support call.


NEW QUESTION # 209
An app builder has deployed a change set from a sandbox to production. There is a long delay in the deployment.
What can be causing the delay?

Answer: A

Explanation:
The app builder should know that a field type change is included in the change set and that it can cause a delay in the deployment. A field type change is a change that modifies the data type of an existing field, such as changing a text field to a number field. A field type change can affect many aspects of Salesforce functionality, such as validation rules, formulas, workflows, reports, dashboards, and more. Therefore, deploying a change set that contains a field type change can take longer than usual and require more testing and verification. Option A, C, and D are not changes that can cause a delay in the deployment.


NEW QUESTION # 210
How should an app builder configure access to a contact's Twitter profile for Salesforce mobile app users?

Answer: C

Explanation:
The correct answer is C. To make a Contact's Twitter profile available in the Salesforce mobile app, the app builder should add the Twitter component to the mobile Lightning record page. Salesforce guidance states that to make Twitter accessible on Account or Contact record pages and in the Salesforce mobile app, add the Twitter component in Lightning App Builder.
Why others are incorrect:
A is wrong because mobile navigation is for navigation items, not displaying a Contact Twitter profile.
B is unnecessary because Salesforce provides the component declaratively.
D may show a link, but it does not provide the standard Twitter profile component experience.


NEW QUESTION # 211
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