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SAP C-BCSCX-2502 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: SAP Customer Experience Solutions, Processes and Strategy41-50%- SAP CX Portfolio
  • 1. SAP Emarsys and customer engagement
  • 2. SAP Commerce Cloud capabilities
  • 3. Customer data and experience management
  • 4. SAP Sales Cloud and Service Cloud positioning
- Business Process Integration
  • 1. Omnichannel customer engagement
  • 2. Lead-to-cash processes
  • 3. Integration with SAP Business Suite
Topic 2: Business Value, Opportunity and Differentiators31-40%- Customer Experience Strategy
  • 1. Identify competitive differentiators
  • 2. Explain customer-centric business transformation
  • 3. Position SAP Customer Experience portfolio value
Topic 3: Customer Experience Use Cases and Industry Scenarios11-20%- Industry Applications
  • 1. Retail customer experience scenarios
  • 2. Customer loyalty and retention strategies
  • 3. B2B and B2C commerce use cases

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q26-Q31):

NEW QUESTION # 26
Which SAP CX solution would you position to process customer issues?

Answer: A


NEW QUESTION # 27
Which of the following are steps in the a typical Lead to Cash journey?
Note: There are 3 correct answers to this question.

Answer: A,C,D


NEW QUESTION # 28
Which of the following is a feature of SAP Customer Data Platform?

Answer: C


NEW QUESTION # 29
What are some of the features of SAP Commerce Cloud?
Note: There are 3 correct answers to this question.

Answer: A,B,C


NEW QUESTION # 30
Which of the following features are available in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

Answer: C,D


NEW QUESTION # 31
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