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Salesforce ADM-201 Exam Syllabus Topics:

Section	Weight	Objectives
Sales and Marketing Applications	10%	- Marketing tools 1. Campaigns, campaign influence 2. Marketing automation capabilities - Sales Cloud features 1. Lead management, conversion, assignment rules 2. Opportunity management, stages, products, price books
Object Manager and Lightning App Builder	15%	- Object customization 1. Page layouts, record types, business processes 2. Standard and custom objects, fields, relationships - Lightning App Builder 1. Custom Lightning pages and components 2. App navigation and customization
Productivity and Collaboration	10%	- Chatter 1. Feeds, groups, collaboration features - Mobile and integrations 1. AppExchange and third-party integrations 2. Salesforce Mobile App capabilities - Activity management 1. Tasks, events, calendars
Data and Analytics Management	17%	- Reports and dashboards 1. Report types, creation, customization 2. Dashboard components and sharing - Data management 1. Import, update, export, mass delete, backup 2. Data validation and quality tools
Agentforce AI	8%	- AI capabilities 1. Agentforce setup and configuration 2. AI features and usage guidelines
Service and Support Applications	10%	- Case management 1. Cases, queues, assignment rules, escalation rules 2. Support processes and entitlements - Knowledge and Communities 1. Community configuration and access 2. Knowledge base setup and usage
Automation	15%	- Process Automation 1. Flow Builder, approval processes 2. Email alerts, field updates, tasks
Configuration and Setup	15%	- User interface configuration 1. Declarative customization options 2. Navigation and global settings - Security and access 1. Password policies and login access 2. Profiles, permission sets, roles and sharing rules - Company settings 1. Default settings and organizational structure 2. Fiscal year, business hours, currency management

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Salesforce Certified Administrator Sample Questions (Q105-Q110):

NEW QUESTION # 105
Custom Web Tab may consist of all the following EXCEPT:

A. An S-Control
B. An S-Control snippet
C. A URL that passes salesforce.com data like an organization's name
D. A URL

Answer: C

Explanation:
Section: Volume B

NEW QUESTION # 106
What is Sharing Rule?

A. Irrelevant for Public Read / Write Organizations
B. Rules given for group of user working closely on a project
C. Exceptions to Org. wide Defaults
D. Automated rules that grant access to groups of users

Answer: A,C,D

NEW QUESTION # 107
An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?

A. Delete on solution
B. Edit on solution
C. View on solution
D. Create on solution

Answer: B

Explanation:
Section: Volume H

NEW QUESTION # 108
Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product.
What should an administrator do to satisfy this requirement?

A. Create a queue and a criteria-based sharing rule.
B. Create an auto-response rule and a public group.
C. Create a user-based sharing rule and an ad-hoc case team.
D. Create a predefined case team and an assignment rule.

Answer: D

NEW QUESTION # 109
Once a field is hidden from a Profile using 'Field Level Security', a User associated to that Profile can still see the field using the following:

A. Search
B. List Views
C. Reports
D. None of the above, the user cannot see the field at all

Answer: D

NEW QUESTION # 110
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