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| Section | Weight | Objectives |
|---|---|---|
| Enabling Resilient Operations | 10% | - Problem management, service continuity, infrastructure and platform management - Capacity and performance management, monitoring and event management |
| Enabling Valuable Investments | 15% | - Prioritization and value assessment practices - Strategic alignment, portfolio management, business case development |
| Enabling Assured Conformance | 7% | - Information security management, risk management, compliance |
| Enabling Co-Created Value | 8% | - Relationship management, service design, service desk practices |
| Enabling Fast Development | 15% | - Agile, DevOps, and continuous integration/delivery practices - Automation, cloud-native practices, and rapid deployment |
| Guiding Principles and Foundational Concepts for Velocity | 20% | - Ethics, safety culture, lean culture, Toyota Kata - Lean, agile, resilient, and continuous principles - Service-dominant logic, design thinking, complexity thinking |
| High-Velocity IT Concepts and Digital Enterprise | 25% | - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle - Core terms: High-velocity IT, digital organization, digital transformation, digital technology |
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NEW QUESTION # 68
What does a digital organization have to do to create or maintain a competitive advantage?
Answer: A
Explanation:
A digital organization must deliver innovative new products and services quickly and reliably to create or maintain a competitive advantage, as speed and innovation are critical differentiators in digital markets.
NEW QUESTION # 69
A software development team is experiencing issues understanding the requirements of an unpredictable and fluctuating market. This has resulted in some releases missing valuable features.
Which technique will BEST support the software development team in resolving these issues?
Answer: C
Explanation:
Continual business analysis best supports the team in an unpredictable and fluctuating market, as it ensures ongoing engagement with stakeholders and constant refinement of requirements, reducing the risk of missing valuable features in releases.
NEW QUESTION # 70
To increase resilience of IT systems, an infrastructure and platform management team has recently adopted the SRE approach. The team is investigating tooling options that can be used to diagnose issues and automate operational responses.
Which tool functionality will BEST help this team?
Answer: D
Explanation:
In an SRE approach, resilience is improved through automation that reduces downtime and enables rapid, reliable recovery from failures. Automating failover when a network link fails directly supports this by ensuring systems can automatically switch to a healthy path without manual intervention, improving service availability and fault tolerance.
NEW QUESTION # 71
Users have many communication channels for support but complain that they do not receive timely updates and that sometimes their incidents and requests are lost. Users are often asked to provide the same information multiple times when contacting the service desk.
Which is the BEST improvement approach?
Answer: B
NEW QUESTION # 72
Which statement is CORRECT when considering a transformation to high velocity IT?
Answer: D
Explanation:
A transformation to high-velocity IT focuses on increasing speed, responsiveness, and flow, but it must still maintain appropriate levels of quality, reliability, and control. If quality is compromised, the organization risks increased failures, rework, and customer dissatisfaction, which undermines the benefits of higher velocity.
NEW QUESTION # 73
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