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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implementation Strategies and Best Practices | 18% | - Configuration vs customization - Change management and adoption - Project lifecycle: plan, gather requirements, design, build, test, deploy, optimize |
| Topic 2: Domain Expertise | 18% | - Recruitment, admissions, student experience, advancement, alumni relations - Education Cloud capabilities and use cases - Education industry processes and needs |
| Topic 3: Education Data Architecture (EDA) | 22% | - Relationships, data integrity, extending EDA - EDA data model, standard and custom objects - Data migration and integration considerations |
| Topic 4: Integration and Data Management | 16% | - External systems and third-party apps - Data quality, deduplication, governance - Integration methods and tools |
| Topic 5: Analytics and Reporting | 7% | - Reports, dashboards, and analytics for education - Leverage Salesforce reporting features |
| Topic 6: Solution Design | 19% | - Security, sharing, and access design - Account and contact models for education - Design scalable, maintainable solutions |
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NEW QUESTION # 130
A university's IT department is setting up an integration between the student information system (SIS) and the Education Data Architecture (EDA). The SIS integration will send students' academic major, status, and dates.
Which Salesforce object should this be mapped to?
Answer: C
Explanation:
A Program Enrollment object in EDA is used to track a student's registration in an academic program or course of study, including information such as registration dates, status, credits earned, and GPA1. A Course Connection object is used to track a student's enrollment in a specific course offering, including information such as role, grade, and attendance2. An Education History object is used to track a student's previous education records, such as schools attended, degrees earned, and test scores3. Reference:
1: Education Data Architecture Documentation - Salesforce1
2: EDA Object Reference - Salesforce4
3: EDA Object Reference - Salesforce4
NEW QUESTION # 131
A school for continuing education needs to track program costs within its budget and related revenue streams each program brings to the school.
Which Salesforce solution should the consultant consider?
Answer: A
Explanation:
The consultant should consider Program Management Module as a Salesforce solution to track program costs within its budget and related revenue streams each program brings to the school for the school for continuing education. Program Management Module is a product that allows users to manage programs, services, or interventions for their constituents. Program Management Module can help the school for continuing education track program costs within its budget and related revenue streams each program brings to the school by using features such as Programs, Services, Service Deliveries, or Service Reports. The consultant can also leverage other tools such as reports, dashboards, or formulas to track and analyze program costs and revenue streams. Accounting Subledger, Grants Management, or Marketing Cloud are not Salesforce solutions that can track program costs within its budget and related revenue streams each program brings to the school for the school for continuing education. Reference:
https://www.salesforce.org/products/program-management-module/overview/
https://powerofus.force.com/s/article/PMM-Overview
NEW QUESTION # 132
The Director of Advising wants to understand what students say are the most common reasons for scheduling advising appointments.
What should the consultant include in a report to meet the requirement?
Answer: B
Explanation:
Understanding Student Advising Reasons:
The Appointment Topic field in advising appointments captures the reasons students schedule these appointments.
This field provides insights into the common topics and concerns addressed during advising sessions.
Reporting on Appointment Topics:
Create a Report: Go to the Reports tab in Salesforce and create a new report based on the advising appointment object.
Add Fields: Include the Appointment Topic field to capture the reasons for the appointments.
Filter Data: Apply filters to include relevant appointment records.
Analyze Results: Use the report to analyze and summarize the most common reasons for advising appointments.
Steps to Create the Report:
Navigate to Reports: Log in to Salesforce and go to the Reports tab.
Create New Report: Select the appropriate report type for advising appointments.
Add Fields: Include the Appointment Topic field.
Run and Save Report: Run the report to view the data and save it for future reference.
Reference:
Salesforce Documentation: Creating Reports and Dashboards
NEW QUESTION # 133
Which metric should the consultant recommend to determine whether the Implementation project is successful?
Answer: C
Explanation:
Measuring Implementation Success:
The percentage of staff logins each month is a strong indicator of user adoption and engagement with the new system. High login rates suggest that staff members are regularly using Education Cloud for their daily tasks.
Why Percentage of Staff Logins:
User Adoption: Frequent logins indicate that staff are actively using the system, which is critical for the success of the implementation.
Engagement: High engagement rates reflect that the staff find the system useful and are leveraging it to manage their workflows.
Data Accuracy: Regular use ensures that data entered into the system is current and accurate, improving overall data quality.
How to Track:
Login Reports: Create reports in Salesforce to track the number of logins by staff members each month.
Dashboards: Set up dashboards to visualize login trends and identify patterns or areas needing improvement.
Steps to Implement:
Create Login Report:
Navigate to the Reports tab and create a new report based on the User Login History object.
Include fields such as User Name, Login Date, and Login Time.
Group the data by month to calculate the percentage of active users.
Set Up Dashboard:
Create a dashboard that displays the login data.
Use charts and graphs to visualize the percentage of staff logins each month.
Reference:
Salesforce Documentation: User Login History
Salesforce Help: Creating Reports and Dashboards
NEW QUESTION # 134
A customer wants to learn more about Salesforce.org solutions built by the community.
What are two resources a consultant can recommend?
Choose 2 answers.
Answer: B,C
Explanation:
The Power of Us Hub Group: CumulusCI (CCI) and the Power of Us Hub Group: Open Source Commons & Community Sprints are two resources that the consultant can recommend to learn more about Salesforce.org solutions built by the community. CumulusCI is a tool that helps developers build, test, and deploy Salesforce.org solutions using a standardized process. Open Source Commons & Community Sprints are events where community members collaborate on building and improving Salesforce.org solutions. Product Documentation: Is a Pro Bono Project the Right Fit and Product Documentation: Get Started with Open Source Commons are not resources that teach about Salesforce.org solutions built by the community, but rather resources that help customers decide whether to apply for a pro bono project or join the Open Source Commons program. Reference:
https://powerofus.force.com/s/group/0F980000000CjQOCA0/cumulusci-cci
https://powerofus.force.com/s/group/0F980000000CjQSCA0/open-source-commons-community-sprints
NEW QUESTION # 135
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