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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Predictive Engagement (GPE) Implementation45%- Setup and configuration basics
- Creating and managing action maps
- Defining customer segments and engagement strategies
- Optimization and continuous improvement
- Agent experience and real-time insights
AI Fundamentals in Genesys Cloud CX15%- AI architecture and integration within Genesys Cloud CX
- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
- Core AI concepts for customer engagement
Predictive Routing (GPR) Implementation40%- Performance monitoring and reporting
- Data preparation and model training
- Testing, validation, and deployment
- Getting started and prerequisites
- Configuration and setup of GPR

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q115-Q120):

NEW QUESTION # 115
Which two components can be modified post-queue creation to fine-tune Predictive Routing?
(Choose two)
Response:

Answer: B,C


NEW QUESTION # 116
While routing an interaction to an agent, how does Genesys Cloud route the interaction if the timeout period expires?
Response:

Answer: C


NEW QUESTION # 117
Which two insights can Segment Reports provide?
(Choose two)
Response:

Answer: A,B


NEW QUESTION # 118
From which Genesys Cloud sections can you access GPE analytics?
(Choose two)
Response:

Answer: A,B


NEW QUESTION # 119
Which two reporting features are available for Predictive Routing in Genesys Cloud?
(Choose two)
Response:

Answer: A,D


NEW QUESTION # 120
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