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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

SectionObjectives
Topic 1: Customer Decision Hub Overview- Engagement Policy Design
  • 1. Constraints and suitability rules
    • 2. Eligibility and applicability rules
      - Next-Best-Action (NBA) Framework
      • 1. NBA decision strategies
        • 2. Action prioritization and arbitration
          Topic 2: AI and Adaptive Analytics- Machine learning in decisioning
          • 1. Model usage in NBA
            • 2. Feature impact and feedback cycles
              - Adaptive models
              • 1. Outcome prediction and learning loops
                • 2. Propensity scoring
                  Topic 3: Customer Engagement and Channels- Omnichannel delivery
                  • 1. Customer interaction history
                    • 2. Channel configuration
                      Topic 4: Decision Strategies and Configuration- Strategy building blocks
                      • 1. Strategy results and propositions
                        • 2. When, if, and decision shapes
                          - Real-time decisioning
                          • 1. Context handling in real time
                            • 2. Event-driven decisioning
                              Topic 5: Reporting and Monitoring- Performance tracking
                              • 1. Decision results monitoring
                                • 2. Business outcome reporting

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                                  Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q42-Q47):

                                  NEW QUESTION # 42
                                  In the following figure, a volume constraint uses the Return any action that does not exceed constraint mode with the three following action type constraints that have remaining limits:
                                  1.Maximum 50 Daily with Action: Protect Your Device, 5 remaining
                                  2.Maximum 75 Daily with Action: MyFone Buds, 7 remaining
                                  3.Maximum 25 Daily with Action: MyFone AirPods Pro, 0 remaining
                                  A customer, CUST-01, qualifies for all the three actions. Given this scenario, how many actions does the system select for CUST-01 in the outbound run?

                                  Answer: A


                                  NEW QUESTION # 43
                                  U+ Bank wants to offer a Gold credit card to customers who have an annual income of more than USD150000. What do you configure in the Next-Best-Action Designer to achieve this outcome7

                                  Answer: D

                                  Explanation:
                                  An engagement policy condition is a rule that determines whether a customer is eligible, applicable, or suitable for an offer. You can use engagement policy conditions to filter customers based on their attributes or behaviors. In this case, the bank wants to offer a Gold credit card to customers who have an annual income of more than USD150000, so creating an engagement policy condition based on the income attribute is the best option. Verified References: [Pega Decisioning Consultant | Pega Academy]


                                  NEW QUESTION # 44
                                  U+ Bank follows all engagement policy best practices to present credit card offers on their website. The bank has introduced a new credit card offer, the Rewards card. Anna, an existing customer, currently holds a higher value card, Premier Rewards, and does not see the new Rewards card offer.
                                  What condition possibly prevents Anna from seeing the new Rewards card offer?

                                  Answer: C

                                  Explanation:
                                  Suppression rules are used to prevent customers from seeing offers that are not relevant or appropriate for them. For example, if a customer already has a higher value card, they should not see a lower value card offer.
                                  Therefore, suppression rules are the most likely condition that prevents Anna from seeing the new Rewards card offer. Verified References: [Pega Decisioning Consultant | Pega Academy]


                                  NEW QUESTION # 45
                                  MyCo, a telecom company, recently introduced a new mobile handset offer, MyFone 14 Pro, for its premium customers. As the bank has financial targets to meet, the business decides to boost the MyFone 14 Pro offer.
                                  As a decisioning architect, how can you ensure that the MyFone 14 Pro offer is prioritized over other offers?

                                  Answer: D

                                  Explanation:
                                  The business weight is a parameter that allows you to manually adjust the priority of an offer based on your business objectives and preferences. The business weight is multiplied by the business value and the propensity to calculate the final priority score of an offer. A higher business weight means a higher priority score, making the offer more likely to be selected and presented to the customer. Therefore, if you want to boost an offer, you can increase its business weight. Verified Reference: Pega Decisioning Consultant | Pega Academy


                                  NEW QUESTION # 46
                                  U+ Bank has recently defined two contact policies:
                                  1. Suppress a group of credit card offers for 30 days if any credit card offer is rejected three times in any channel in the past 15 days.
                                  2. Suppress the Reward card offer, part of the credit card group, for 7 days if it is rejected twice in any channel in the last 7 days. Paul, an existing U+ Bank customer, no longer sees the Reward card offer. What is the reason that Paul cannot see the offer?

                                  Answer: C

                                  Explanation:
                                  Paul cannot see the Reward card offer because he rejected other credit card offers twice on the web channel and once in contact center in the past 15 days. This triggers the first contact policy that suppresses a group of credit card offers for 30 days if any credit card offer is rejected three times in any channel in the past 15 days. The Reward card offer is part of the credit card group, so it is suppressed for Paul for 30 days. The second contact policy that suppresses the Reward card offer for 7 days if it is rejected twice in any channel in the last 7 days does not apply because Paul did not reject the Reward card offer twice in any channel in the last 7 days. Verified Reference: [Certified Pega Decisioning Consultant | Pega Academy], Suppression policies system Following is the description of the image that was sent with question no:5:
                                  This is a screenshot of a table with four columns and two rows.
                                  The table has a header row with white text on a blue background.
                                  The header row reads "Constraint name", "Constraint mode", "Constraint value", and "Channel".
                                  The second row has black text on a white background.
                                  The second row reads "Standard card", "Return any action that does not exceed", "100", and "Daily".
                                  The table has a gray border and a light blue background.


                                  NEW QUESTION # 47
                                  ......

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