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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Objectives
Security and Compliance	- Authentication and access controls - Data retention and compliance settings
Workspace Administration	- User provisioning and identity management - Slack workspace setup and configuration
Integrations and App Management	- Salesforce and third-party integrations - Slack app installation and management
Channel and Collaboration Management	- Channel structure and governance - Messaging and collaboration features
Troubleshooting and Support	- Admin tools and diagnostic capabilities - Common workspace issues resolution

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Salesforce Certified Slack Administrator Slack-Admn-201 Prüfungsfragen mit Lösungen (Q187-Q192):

187. Frage
You're the Org Admin for a company's Slack Enterprise Grid organization. Currently, Workspace Admins can decide how guest invitations are managed within their workspace. You want to lock this policy so that guest invitations can only be approved by Org Owners and Admins.
What action should you take to make this change?
(Select the best answer)

A. Notify users that guest invitations must be submitted at the org level in the announcements channel.
B. Lock guest invitations from each workspace's setting page.
C. Ask the Org Owner to make this change because only Org Owners can change org-level policies and settings.
D. Lock guest invitations from the org admin dashboard.

Antwort: D

Begründung:
According to Slack's Enterprise Grid admin settings:
"Org Admins and Org Owners can lock the guest invitation setting at the organization level from the Org Admin dashboard to prevent Workspace Admins from controlling it independently." Option A only applies to workspace-level settings (not sufficient). Option B is unnecessary because Org Admins also have permission. Option C is just communication without any enforcement.
(Reference: Slack Administration Study Guide - Managing Guest Access in Enterprise Grid)
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188. Frage
The Customer Support team for Large Inc is now using Slack to access the tools and information they need to help customers quickly.
As an Admin, what should you do to set them up for success? (Choose all that apply.)

A. Streamline an incident management workflow.
B. Organize and name channels in a way that makes information, procedures, and policies easier for people to find.
C. Allow everyone on the Customer Support team to approve and install the apps they need.
D. Approve and install apps to integrate their support tools with Slack.

Antwort: A,B,D

Begründung:
Slack recommends Admins:
"Approve and install key apps to ensure security, streamline workflows (such as for incident management), and organize channels to make information discoverable." Allowing all members to approve apps (Option A) is discouraged because it can pose a security risk.
(Reference: Slack Administration Study Guide - Setting Teams Up for Success with Slack Integrations)
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189. Frage
A 5,000-employee company with multiple international offices is planning to launch Slack to its entire organization. Their goal is to increase collaboration and build a stronger company culture. The CIO is hesitant to allow members to upload custom emoji to Slack, but she doesn't want to burden her Workspace Admin team with requests for custom emoji uploads.
Which solution addresses the CIO's concerns?

A. Allow all members access to upload custom emoji, but communicate and document the appropriate emoji use and uploads.
B. Prior to launch, pre-load a set of custom emoji voted on by a council of leaders, and do not allow anyone to request custom emoji uploads.
C. Restrict custom emoji uploads to Workspace Owners and Admins, and do not allow anyone to request custom emoji uploads.
D. Do not allow any custom emoji creation to minimize the risk of members uploading inappropriate imagery.

Antwort: A

Begründung:
To balance security, culture building, and minimize admin burden, the best practice is to allow members to upload emojis with clear guidelines.
Slack documentation recommends:
"Allowing users to upload custom emoji fosters creativity and engagement. Setting clear policies and communicating acceptable use ensures that the benefits are realized while minimizing the risk." Restricting uploads entirely or centralizing all requests would hinder the cultural goal of promoting collaboration.
(Reference: Slack Administration Study Guide - Change Management and Culture Building with Slack)

190. Frage
You're a Workspace Owner, responsible for setting up your company's Slack Business+ workspace for the first time.
You want admins to have visibility into request approvals (for invites, apps, Slack Connect, etc.).
What is the best way to set up an approval process within Slack that will require the least effort?

A. Do nothing, as Slack's default settings automatically route approval requests to Workspace Admins through a Slackbot direct message (DM).
B. Post and pin a message with a request template in the #general channel that asks users to submit their requests in the #general channel.
C. Set up a #admins-approval channel, and change the settings for each request type to route approvals to the channel where Workspace Admins can approve.
D. Use Workflow Builder to create multiple workflows that allow users to request the necessary approvals from a #help-slack channel.

Antwort: A

Begründung:
By default, Slack automatically routes requests (for apps, Slack Connect, invitations) to Workspace Admins via Slackbot:
"Approval requests are automatically sent to Workspace Admins and Owners via direct message from Slackbot for easy tracking and approval." No additional setup (A, C, D) is necessary unless a custom process is required.
(Reference: Slack Administration Study Guide - Managing Approval Requests)
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191. Frage
You recently joined an organization that is on Slack's Enterprise Grid plan and because of your previous Slack Admin experience, you were added as a Grid Owner. You notice the organization is still managing provisioning manually, using a "just-in-time" process.
At your last company, you saw the benefits of connecting identity provider (IdP) groups to Slack.
Which two aspects of IdP group mapping will benefit your current organization?
(Select the TWO best answers.)

A. It will enable automatic additions and removals of members in an IdP group to workspaces within your organization.
B. It will enable automatic additions of members in an IdP group to channels within your organization.
C. It will enable automatic approvals and authentications of integrations within your organization.
D. It will enable member provisioning as a required step for all Org Owners.
E. It will enable automatic additions and removals of members in an IdP group to Slack Connect channels within your organization.

Antwort: A,B

Begründung:
According to Slack's official documentation on IdP group management:
"Mapping IdP groups to Slack allows automatic provisioning and deprovisioning of users to workspaces and user groups. Members added to an IdP group are automatically added to associated Slack user groups and workspaces." This dramatically reduces manual effort and ensures correct workspace and channel access is kept current.
Slack Connect (C) is external collaboration and not managed directly via IdP groups. D and E are unrelated to IdP functionality.
(Reference: Slack Administration Study Guide - Identity Provider Group Mapping)
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192. Frage
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