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Microsoft MB-240 Exam Syllabus Topics:

SectionWeightObjectives
Schedule and Dispatch Work20%- Resource scheduling
  • 1. Use schedule board
    • 2. Optimize scheduling and routing
      Work Order Management25%- Manage work orders lifecycle
      • 1. Create and manage work orders
        • 2. Manage incidents and service tasks
          Field Service Mobile and Customer Experience20%- Customer engagement
          • 1. Customer communication workflows
            • 2. Service feedback management
              - Mobile app configuration
              • 1. Enable offline capabilities
                • 2. Configure Field Service mobile app
                  Manage Inventory and Assets15%- Inventory management
                  • 1. Manage products and stock
                    • 2. Track customer assets
                      Configure Dynamics 365 Field Service20%- Configure Field Service settings
                      • 1. Configure organizational units and resources
                        • 2. Set up Field Service parameters

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                          100% Pass Quiz MB-240 - Microsoft Dynamics 365 Field Service Functional Consultant Latest Dumps Ppt

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                          Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q145-Q150):

                          NEW QUESTION # 145
                          Your company wants use Microsoft Dynamics 365 Customer Voice to obtain feedback on their customers' on-site service experience.
                          You need to create a survey which will be sent automatically to a customer once their work order is completed.
                          Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

                          Answer:

                          Explanation:

                          Explanation:


                          NEW QUESTION # 146
                          You are a Dynamics 365 for Field Service Administrator. You configure Route Scheduling Optimization (RSO) and publish the schedule.
                          One of your schedulers indicates two of their resources are not getting work orders assigned.
                          You need to determine reasons why the two resources are not assigned work orders through RSO.
                          Which three options should you choose? Each correct answer presents a complete solution.

                          Answer: A,B,D

                          Explanation:
                          Section: Schedule and dispatch work orders
                          Explanation:
                          https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso-configuration


                          NEW QUESTION # 147
                          You restore Resource Schedule Optimization. You need to optimize individual resource schedules.
                          What should you do?

                          Answer: A


                          NEW QUESTION # 148
                          Your client recently started using the inspections functionality in Microsoft Dynamics 365 Field Service. The client has many instances where work orders are not required for carrying out inspections. You need to provide a solution so that field technicians can carry out inspections without work orders. What should you do?

                          Answer: D


                          NEW QUESTION # 149
                          Your company is preparing to deploy the Dynamics Field Service with Mobile Application.
                          Your manager asks you to ensure that the Booking Statuses will match with the current business process the field technicians are following.
                          As the Field Service Administrator, you review the documentation and discover that the out-of-the-box BookingStatuses will meet your company's needs.
                          What is the order of the Booking Statuses for the five out-of-the box booking status fields? To answer, move the five out-of-the-box booking status fields to the answer area and arrange them in the correct order.

                          Answer:

                          Explanation:

                          1 - Scheduled - A work order has been assigned to a resource.
                          2 - Travelling - The resource is travelling to the service location.
                          3 - In Progress - The work order is in progress.
                          4 - On Break - The resource is on a break.
                          5 - Complete - The work order is complete.


                          NEW QUESTION # 150
                          ......

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