New ITIL-4-CDS Braindumps Sheet | ITIL-4-CDS Dumps Guide

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionObjectives
Topic 1: Organizational Structure and Service Value System- ITIL Service Value System (SVS)
  • 1. Guiding principles application
    • 2. Governance and value co-creation concepts
      - Service value chain integration
      • 1. Design and transition considerations
        • 2. Plan, improve, engage activities
          Topic 2: Value Streams and Service Delivery- Value stream mapping
          • 1. Incident-to-resolution value streams
            • 2. Design-to-transition value streams
              - Workflow optimization
              • 1. Eliminating waste in processes
                • 2. Lean principles in service delivery
                  Topic 3: Service Performance and Measurement- Metrics and KPIs
                  • 1. Service level metrics
                    • 2. Performance indicators alignment
                      - Continual improvement
                      • 1. Feedback loops and reporting
                        • 2. Improvement models and practices
                          Topic 4: ITSM Practices in Create, Deliver and Support- Change Enablement
                          • 1. Change control and risk assessment
                            - Service Desk
                            • 1. User support and communication channels
                              - Problem Management
                              • 1. Root cause analysis and prevention
                                - Service Level Management
                                • 1. SLAs and service expectations
                                  - Incident Management
                                  • 1. Incident lifecycle and resolution
                                    Topic 5: Team Collaboration and Shift-Left Approach- Collaborative practices
                                    • 1. Agile and DevOps integration
                                      • 2. Cross-functional teamwork
                                        - Shift-left principles
                                        • 1. Knowledge management empowerment
                                          • 2. Early resolution of incidents

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                                            Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q44-Q49):

                                            NEW QUESTION # 44
                                            An organization experiences delays when creating and changing products and services. This is largely because software developers store code in their individual repositories.
                                            Which approach would help to resolve this situation?

                                            Answer: C


                                            NEW QUESTION # 45
                                            A mobile app development company has implemented a new strategy in its software development process. Instead of large, infrequent updates, it now releases smaller updates every two weeks. These updates are shaped by regular user reviews and suggestions, which the company actively seeks and incorporates into each new version. Which guiding principle is this approach MOST closely aligned with?

                                            Answer: D


                                            NEW QUESTION # 46
                                            An organization is planning to implement a new service management toolset for effective integration of management practices. Which feature of the service management toolset will be the MOST important in achieving this?

                                            Answer: C


                                            NEW QUESTION # 47
                                            A manager is working with a diverse team from various cultural backgrounds. What should the manager prioritize to enhance team effectiveness and manage cultural differences effectively?

                                            Answer: B


                                            NEW QUESTION # 48
                                            Which approach may help to improve incident resolution times by moving support activities from specialist teams to frontline teams or users?

                                            Answer: C


                                            NEW QUESTION # 49
                                            ......

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