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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Governance Structure | 8% | - Establish governance policies - Manage workflows and processes - Define admin and owner roles |
| Topic 2: Policies and Settings | 22% | - Slack Connect and app approval settings - Analytics and dashboard usage - Security and compliance configurations - Identity and access management |
| Topic 3: Delivery and Migration | 17% | - Understand implementation best practices - Plan and execute migration from other platforms - Define roles and responsibilities |
| Topic 4: Channel Strategy | 10% | - Channel naming conventions and structure - Apply use cases and best practices - Design channels for collaboration and workflows |
| Topic 5: Learning and Enablement | 18% | - Support adoption and troubleshoot issues - Plan and execute rollout strategies - Design training programs for users and admins - Create learning materials and resources |
| Topic 6: Discovery | 10% | - Assess organizational readiness - Communicate Slack value proposition - Gather and analyze client requirements |
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NEW QUESTION # 33
When providing your client with an executive summary of their selected grid design, which three key pieces of information should you include?
Answer: B,C,E
Explanation:
The correct answers are A, B, and E . A grid design executive summary should communicate the selected structural model in a way executives and project stakeholders can understand and approve. The first essential element is the recommended workspace structure and access level because that defines who can discover, request, join, or be invited to each workspace. Slack's Enterprise organization documentation defines access levels such as Open, By Request, Invite Only, and Hidden, making access design a core part of grid architecture. Channel recommendations are also required because channels are where work happens; grid design is incomplete without guidance on how collaboration will be organized inside and across workspaces.
Finally, the summary must include grid design benefits and considerations so the client understands the tradeoffs of the selected model. Training recommendations, user analytics, KPIs, and admin processes are important in the broader project, but they belong in enablement, success measurement, and governance deliverables rather than the core executive summary of the grid design.
Reference topic: Grid Design - workspace recommendations, access model, channel strategy alignment, benefits, and design considerations.
NEW QUESTION # 34
Which type of data does Slack integrate with in Salesforce to trigger automation workflows?
Answer: D
Explanation:
Slack integrations typically trigger workflows based on changes to standard Salesforce objects, such as Leads, Opportunities, and Cases, ensuring that teams are notified about important updates.
NEW QUESTION # 35
A retail company wants to use Slack to improve their customer support process. What use case should be highlighted to them?
Answer: A
Explanation:
Setting up a dedicated Slack channel for customer support allows for organized discussion and documentation of issues and solutions, which can improve response time and efficiency in addressing customer queries.
NEW QUESTION # 36
A user is experiencing difficulty in searching for specific information within Slack channels. What would be an effective solution to improve their search experience?
Answer: B
Explanation:
To improve search experiences in Slack, guiding the user to utilize specific keywords, filters, and advanced search operators is effective. This allows for more precise and efficient searches, helping the user quickly find the specific information they need within channels.
NEW QUESTION # 37
A new startup is integrating Slack for their team communication. They want to ensure that Slack is used effectively for both project collaboration and social interaction. What is the best practice for setting up their channels?
Answer: B
Explanation:
Creating separate channels for different projects helps keep project discussions focused and organized, while a dedicated channel for non-work-related discussions allows for social interaction without cluttering work-related channels.
NEW QUESTION # 38
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