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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Continual Improvement
Topic 2: Service Value Chain Activities
Topic 3: Key Concepts of Service Management	- Guiding Principles - Service Value System (SVS) - Four Dimensions of Service Management
Topic 4: ITIL Practices	- Service Management Practices - General Management Practices - Technical Management Practices

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EXIN ITIL 4 Foundation Sample Questions (Q295-Q300):

NEW QUESTION # 295
When should a change request be submitted to resolve a problem?

A. As soon as a solution for the problem has been identified
B. As soon as the analysis of the frequency and impact of incidents justifies the change
C. As soon as a workaround for the problem has been identified
D. As soon as the analysis of cost, risks and benefits justifies the change

Answer: D

NEW QUESTION # 296
Which dimension of service management considers the workflows and controls needed to deliver services?

A. Information and technology
B. Partners and suppliers
C. Value streams and processes
D. Organizations and people

Answer: C

NEW QUESTION # 297
Which describes the utility of a service?

A. A service that is fit for use
B. A service that meets its service level targets
C. A service that supports the performance of the consumer
D. A service that increases constraints on the consumer

Answer: C

NEW QUESTION # 298
What is the definition of warranty?

A. A means of identifying a result for a stakeholder
B. A means of determining whether a service is fit for purpose
C. A means of identifying events that could cause harm or loss
D. A means of determining whether a service is fit for use

Answer: D

NEW QUESTION # 299
Which is considered by the 'partners and suppliers' dimension?

A. Using artificial intelligence
B. Working with an integrator to manage relationships
C. Defining controls and procedures
D. Using formal roles and responsibilities

Answer: B

NEW QUESTION # 300
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