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| Section | Weight | Objectives |
|---|---|---|
| Field Service Intelligence | 3% | - Explain how Field Service Intelligence (FSI) dashboards are used |
| Inventory and Order Management | 10% | - Distinguish between product items, product item transactions, and product requests - Explain the inventory and order management process - Given a scenario, determine the appropriate settings for product item tracking |
| Managing Resources | 16% | - Explain the relationships between service territories, operating hours, and shifts - Demonstrate how to use time off to manage resource availability - Given a scenario, determine the appropriate resource type (e.g., crews, technicians) |
| Managing Work Orders | 23% | - Explain the work order lifecycle and applicable statuses - Apply the appropriate product and price book configurations for a scenario - Given a scenario, configure work order processes, parameters, and field settings - Distinguish between work order line item types and their usage |
| Managing Scheduling and Dispatch | 28% | - Explain the difference between global, local, and emergency scheduling - Determine the appropriate optimization rules and service objectives for a scenario - Given a scenario, determine the appropriate dispatch and scheduling settings - Demonstrate how to use the dispatcher console - Explain the usage of complex work and work capacity |
| Asset and Maintenance Management | 5% | - Given a scenario, determine the appropriate asset management setup - Explain how maintenance plans and maintenance rules are used |
| Quoting and Pricing | 5% | - Given a scenario, determine the appropriate settings for quoting and pricing |
| Field Service Mobile App | 10% | - Demonstrate how to configure offline data and push notifications - Explain how to use the Field Service mobile app to perform field service tasks - Given a scenario, determine the appropriate configuration for the Field Service mobile app |
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NEW QUESTION # 79
AW Computing uses a private record access model in the sales, support, and field service organizations.
How should the system administrator ensure that the technicians have the appropriate access to the service appointments dispatched to Them?
Answer: A
Explanation:
The requirement is best implemented with Field Service automatic sharing for dispatched Service Appointments. With private OWD, enabling the Field Service setting to share dispatched appointments with assigned resources grants the technician access based on the Assigned Resource relationship and appointment lifecycle.
With private organization-wide defaults, Field Service can use automatic sharing, User Territories, territory public groups, and assignment relationships to expose the operational records needed by technicians and dispatchers. These sharing mechanisms are distinct from the permissions that control whether a user can configure Field Service or use a particular application capability.
The alternatives address different parts of the Field Service model. Changing ownership or maintaining custom sharing rules adds unnecessary automation, while User Territories are mainly used to give dispatchers and call-center users access to territory records.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Permissions and Sharing - Private OWD; automatic sharing; Assigned Resources.
NEW QUESTION # 80
A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.
Which two actions should NTO take to givethe dispatcher access to all relevant Midwest records? Choose 2 answers
Answer: B,C
Explanation:
User Territories are records that associate users with service territories for sharing purposes[90]. Creating a new user territory associated with the Service Territory and dispatcher would allow giving access to all relevant Midwest records by linking them with their corresponding service territory[91]. Configuring and running the User Territory Sharing Jobin Field Service Settings would allow updating sharing rules based on user territories automatically at regular intervals such as daily or weekly[92]. Assigning a new user territory and adding each of the assigned service resources would not give access to all relevant Midwest records
NEW QUESTION # 81
Universal Containers wants to track the time a Service Resource spends on each step of more complex repair jobs. This time could include travel, prep and on-site time.
How could the Service Resource's Time Sheet be
configured to track the total time spenton each step?
Answer: C
Explanation:
This option allows tracking the time spent on each step of the work order line item and associating it with the time sheet entry record. References:https://help.salesforce.com/s/articleView?id=sf.fs_time_sheets_overview.
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NEW QUESTION # 82
When installing solar panels, technicians at Ursa Major Solar (UMS) use a liquid sealant to prevent rain and snow from penetrating roofs.To track the inventory and account for costs, the sealant comes in large barrel containers and has been added as a product to the priceBook. Installation jobs use a very small amount of sealant, so technicians will divide the large barrels into smaller sized containers to Avoid having to carry around so much product. What should the field service administrator consider to keep the inventory levels accurate?
Answer: C
Explanation:
The requirement is best implemented with consistent Quantity Unit of Measure values. Bulk materials such as sealant should be tracked in a meaningful unit such as liters, with the Product and its required/consumed inventory records using consistent unit semantics. This preserves accurate quantity depletion and costing when technicians use partial quantities.
Field Service inventory distinguishes the product catalog from stock at a location and from inventory movement or consumption. Products define what the item is, Product Items represent how much of that Product is at a specific Location, Products Required describe planned needs, and Products Consumed record what was actually used during execution.
The alternatives address different parts of the Field Service model. Creating a new Product for every container size or forcing whole-container consumption would distort inventory, while using inconsistent units risks incorrect stock calculations.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Inventory - Quantity Unit of Measure; Products Required; Products Consumed.
NEW QUESTION # 83
Universal Containers occasionally needs to use two Technicians to complete a job, however the Technicians can be onsite at different times.
How should a Consultantimplement this process?
Answer: A
Explanation:
This option should be recommended to implement this process, as it allows scheduling two technicians to complete a job at different times by creating two separate service appointments and assigning them to different resources. References:https://help.salesforce.com/s/articleView?id=sf.fs_service_appointments.
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NEW QUESTION # 84
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