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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionWeightObjectives
Enabling Valuable Investments15%- Prioritization and value assessment practices
- Strategic alignment, portfolio management, business case development
Enabling Co-Created Value8%- Relationship management, service design, service desk practices
Guiding Principles and Foundational Concepts for Velocity20%- Ethics, safety culture, lean culture, Toyota Kata
- Lean, agile, resilient, and continuous principles
- Service-dominant logic, design thinking, complexity thinking
Enabling Assured Conformance7%- Information security management, risk management, compliance
Enabling Resilient Operations10%- Problem management, service continuity, infrastructure and platform management
- Capacity and performance management, monitoring and event management
High-Velocity IT Concepts and Digital Enterprise25%- Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle
- Core terms: High-velocity IT, digital organization, digital transformation, digital technology
- Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance
Enabling Fast Development15%- Automation, cloud-native practices, and rapid deployment
- Agile, DevOps, and continuous integration/delivery practices

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Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q111-Q116):

NEW QUESTION # 111
A project team was under pressure to create a minimum viable product as part of a new online banking service. The functionality was tested but errors have occurred in the live environment and these might impact customer retention rates.
Which practice has activities to help protect the organization from these errors?

Answer: A

Explanation:
Problem management includes activities to identify and address the underlying causes of errors in the live environment, helping protect the organization from recurring issues that could negatively affect customer retention.


NEW QUESTION # 112
An organization is designing a new digital service and wants to base its decisions on a deep understanding of customer needs, rapidly producing and testing prototypes with real users.
Which approach is being applied?

Answer: C

Explanation:
Design thinking is a human-centred, iterative approach that emphasizes empathy with users, problem framing, ideation, prototyping, and testing. It supports the co-created value objective by ensuring services are designed around genuine customer needs rather than assumptions held inside the provider organization.


NEW QUESTION # 113
A newly-formed site reliability engineering (SRE) team is focused on increasing the resilience of IT systems. The team is investigating tooling options that can be used to diagnose issues and automate operational responses.
Which practice would BEST help this team?

Answer: A

Explanation:
Monitoring and event management best supports an SRE team aiming to increase resilience, as it provides the tools to detect, diagnose, and respond to issues automatically, reducing downtime and improving system reliability.


NEW QUESTION # 114
An organization has integrated security requirements, controls, and automated security testing directly into the work of its development and operations teams, rather than treating security as a separate gate at the end.
Which approach does this describe?

Answer: D

Explanation:
DevSecOps extends DevOps by making security a shared responsibility across the entire value stream. Embedding automated security checks and expertise into everyday work means that conformance is assured continuously without introducing the delays associated with late-stage security reviews.


NEW QUESTION # 115
From the perspective of the service provider, which statement about the digital product lifecycle is CORRECT?

Answer: A

Explanation:
From the service provider's perspective, the digital product lifecycle begins with researching and developing the offering, as this is when the provider initiates creating value. It does not depend on when consumers are onboarded or when engagements are terminated.


NEW QUESTION # 116
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