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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Public Sector Solutions Accredited Professional (AP-222) |
| Exam Number: | AP-222 |
| Exam Duration: | 75 minutes |
| Available Languages: | English |
| Passing Score: | 70% |
| Exam Format: | Multiple-choice, Multiple-select |
| Related Certifications: | Salesforce Accredited Professional Certifications |
| Real Exam Qty: | 50 |
| Exam Price: | USD 150 |
| Recommended Training: | Salesforce Public Sector Solutions Implementation Readiness (Trailhead) |
| Exam Registration: | Official Salesforce Certification Registration |
| Sample Questions: | Salesforce Public-Sector-Solutions Sample Questions |
| Exam Way: | Online proctored or onsite testing via authorized exam delivery providers |
| Pre Condition: | None |
| Official Syllabus URL: | https://trailheadacademy.salesforce.com/certificate/exam-public-sector-solutions-ap---AP-222 |
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質問 # 20
A government agency recently migrated to Salesforce and is very excited to be on board, but their System Administrators have doubts about installing the Omnistudio package.
Which three tasks must be completed or checked before installing the Omnistudio Package?
正解：A、B、D
解説：
Enabling Assets, enabling Person Accounts, and ensuring the email deliverability access level is set to "All email" are three tasks that must be completed or checked before installing the Omnistudio Package. Assets are records that represent products or services sold to customers. Assets must be enabled to use some features of Omnistudio, such as FlexCards or DataRaptors. Person Accounts are records that store information about individual people who are not associated with a business account. Person Accounts must be enabled to use some features of Omnistudio, such as OmniScripts or DataPacks. Email deliverability access level determines what types of email can be sent from Salesforce. The email deliverability access level must be set to "All email" to install Omnistudio Package successfully. Reference: https://help.salesforce.com/s/articleView?
id=psc_admin_setup_omnistudio.htm&type=5&language=en_US
質問 # 21
What are the three different key modules of Public Sector Solutions: Business Rules Engine?
正解：B、C、D
解説：
A (Expression Sets); D (Decision Matrix); E (Decision Table). This is the packaged route that keeps the process supportable, auditable, and aligned to the data model.
The Core Concept Explained: Business Rules Engine externalizes decision logic from custom code.
Expression Sets orchestrate calculations and can call decision assets so policy thresholds remain maintainable by authorized business users.
Step-by-Step Technical Analysis: Identify the inputs that drive the decision, declare them as Expression Set resources, and use Decision Matrices or Decision Tables where business users must maintain rule thresholds.
Execute representative samples before activation, then confirm the output and Decision Explainer history match the expected eligibility, fee, or prioritization result. Expression Sets orchestrate the rule flow and call decision assets.
Why the Incorrect Options Are Wrong: B may look related, but it does not place the logic in the correct declarative Public Sector or OmniStudio configuration layer. C may look related, but it does not place the logic in the correct declarative Public Sector or OmniStudio configuration layer.
質問 # 22
A public sector agency is looking to digitize its operations for Emergency Response. As the technical consultant on the project, the expectations are to roll out a public facing portal that allows citizens to submit a simple emergency request with some basic information. Which two are the correct approaches a consultant should take to meet these objectives?
正解：B、C
解説：
A (Build a digital experience site using pre-configured..); C (Leverage prebuilt Emergency Service Request flow.). This answer fits because the requirement is about the specific platform mechanism named in the option, not a nearby workaround.
The Core Concept Explained: Experience Cloud design is driven by persona, authentication, scale, and sharing. The wrong template or license can create unnecessary cost, weak security, or excessive customization.
Step-by-Step Technical Analysis: Begin with the external persona, authentication requirement, and transaction volume. Select the Experience Cloud license or template that matches that access pattern, then configure sharing sets, external OWD, site visibility, and page access. Finish by testing the experience as anonymous, authenticated, and internal users. Use the Emergency Response Management experience template and the prebuilt Emergency Service Request flow.
Why the Incorrect Options Are Wrong: B may look related, but it does not place the logic in the correct declarative Public Sector or OmniStudio configuration layer. D adds a custom build path and increases lifecycle, security, and upgrade effort when a packaged or declarative capability already supports the requirement.
質問 # 23
Bobahaven has implemented Public Sector Solutions to manage constituent applications for permits and licenses. However, they have noticed their call center is receiving a large number of phone calls asking similar questions about the new permit and license application processes. Bobahaven is looking for advice on providing up-to-date information about permit and license processes to constituents so their call center inbound call numbers can be reduced.
Which solution would allow constituents to find answers to the* questions before beginning the application process while reducing implementation and maintenance costs?
正解：A
解説：
Salesforce Knowledge is a feature that allows Bobahaven to create, manage, and publish articles that provide up-to-date information about permit and license processes to constituents. By publishing articles to an unauthenticated Experience site page, Bobahaven can reduce the implementation and maintenance costs by not requiring login or user management for the site visitors. Constituents can access the articles before beginning the application process and find answers to their questions without calling the call center.
Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create- guided-digital-forms-with-omniscript
質問 # 24
A Consultant supports the City of Snaxboro in setting up a new Licensing & Permitting system. The City is already using Public Sector Solutions for Emergency Response Management capabilities and is planning to use the Licensing & Permitting capabilities available in the same Salesforce instance.
Which of the following configurations directly impacts the City's Salesforce licensing cost?
正解：D
解説：
Configuring more than ten different OmniScript Application forms and making them available on an Experience Site for external users to apply is a configuration that directly impacts the City's Salesforce licensing cost. OmniScript Application forms are guided digital forms that can be used to capture data from external users, such as license or permit applicants. Experience Site is a digital experience site that can be used to communicate with external users and provide access to Salesforce data and functionality. Configuring more than ten different OmniScript Application forms and making them available on an Experience Site requires Customer Community Plus licenses, which are based on user counts and have higher costs than Customer Community licenses, which are based on logins or page views. Reference: https://help.salesforce.com/s/articleView?id=sf.networks_license_types.htm&type=5
質問 # 25
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