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Salesforce Health-Cloud-Accredited-Professional Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Provider Relationship Management	15%	- Manage referral management - Configure provider network management - Implement provider search and matching
Topic 2: Patient Engagement and Clinical Operations	30%	- Configure patient management workflows - Implement care plans and care teams - Manage clinical encounters and assessments - Configure patient timelines and milestones
Topic 3: Health Cloud Basics and Administration	20%	- Manage Health Cloud permissions and sharing - Configure Health Cloud settings and custom metadata - Explain the capabilities of Health Cloud
Topic 4: Clinical Data Model and Interoperability	20%	- Understand the clinical data model - Configure clinical objects and relationships - Explain interoperability and FHIR integration
Topic 5: Health Cloud Analytics and Reporting	15%	- Utilize Health Cloud for operational insights - Configure Health Cloud reports and dashboards - Implement clinical analytics

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Salesforce Health Cloud Accredited Professional Sample Questions (Q23-Q28):

NEW QUESTION # 23
An administrator for Bloomington Caregivers has added an Enhanced Timeline to an existing Patient Lightning page showing patient interactions, including records from a custom object developed to track caregiver preferences. What else should the administrator complete post deployment of the enhanced timeline?

A. Add the Timeline component to the Patient Lightning page and activate the Timeline.
B. Add the custom object to the Timeline after deployment, then add it to the Timeline component.
C. Add the Timeline component to the Patient Lightning page and select the Timeline.
D. Assign the users permissions to be able to view the Timeline before adding it to the Timeline component.

Answer: B

Explanation:
The administrator needs to add the custom object to the Timeline after deployment, then add it to the Timeline component. This will allow the custom object records to be displayed on the Enhanced Timeline2.

NEW QUESTION # 24
Which two of the following statements are true about Care Teams? (Choose Two.)

A. A Care Plan must have a Coordinator as a member of the Care Team before a Care Plan Template can be applied.
B. If the Problem and Goal objects use Private Sharing, Care Team Membership provides access to these objects.
C. Care Team Members are optional on a Care Plan.
D. Communities must be enabled before External Care Team members can be added.

Answer: A,C

NEW QUESTION # 25
Which three medication related FHIR resources are supported in the new data model of Health cloud (Choose Three)

A. Dosage
B. Medical Request
C. Medication
D. MedicalAdministration
E. Medication Dispense

Answer: A,B,C

NEW QUESTION # 26
A payer receives faxes for clinical review as part of the determination process. The payer needs Health Cloud to automatically capture the data from the documents received from patients and manage the end-to-end approval process.
Which two Health Cloud capabilities should a consultant recommend as a way to build this process?
Choose 2 answers

A. Care Authorizations
B. Utilization Management
C. Intelligent Document Automation
D. Integrated Care Management

Answer: B,C

Explanation:
To automate the capture of data from faxes for clinical reviews and manage the approval process in Salesforce Health Cloud, the following capabilities are recommended:
1. Utilization Management (A):
Utilization Management in Health Cloud supports the payer's clinical review process by enabling workflows for reviewing medical necessity and care appropriateness.
It provides structured workflows for processing clinical documents, making it ideal for end-to-end determination and approval processes.
Features include care authorizations, review tracking, and decision management.
2. Intelligent Document Automation (C):
Intelligent Document Automation extracts data from documents (e.g., faxes, PDFs) and populates corresponding Salesforce records.
This capability reduces manual data entry, improves accuracy, and ensures data is automatically captured from the faxes received.
Paired with Salesforce workflows, it can trigger approvals or further reviews based on extracted data.
Why Other Options Are Incorrect:
B . Integrated Care Management: Focuses on patient care plans and coordination, not clinical review or payer processes.
D . Care Authorizations: Handles care approvals but does not support document data extraction or end-to-end review processes.
Reference:
Utilization Management in Health Cloud
Intelligent Document Automation Overview

NEW QUESTION # 27
A provider is looking to implement Utilization Management in Health Cloud and submit and track prior authorizations. Which two capabilities should a consultant customize to achieve this?

A. Customize the Service Request object.
B. Create a new UtilizationManagementSettings record in Custom Settings.
C. Integrate using MuleSoft Direct for electronic Prior Authorizations (ePA).
D. Create a new Support Process to match the customer's process steps.

Answer: A,D

Explanation:
The two capabilities that a consultant should customize to implement Utilization Management in Health Cloud and submit and track prior authorizations are creating a new Support Process to match the customer's process steps and customizing the Service Request object. A Support Process defines the picklist values available for the Status field on a Service Request record, which represents a prior authorization request. The consultant can create a new Support Process to match the customer's process steps, such as Submitted, Approved, Denied, or Pending. The Service Request object stores information about the prior authorization request, such as the patient, the provider, the service type, and the outcome. The consultant can customize this object by adding or removing fields, creating validation rules, or defining page layouts.

NEW QUESTION # 28
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