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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Customization, Productivity and Analytics	10%	- SmartText, hotkeys and audit features - Application Composer and extensions - OTBI reporting and integration basics
Service Request Management	25%	- SR categories, assignment rules and routing - Service catalog and entitlements - Milestones and action plans - SR creation, lifecycle and processing
Fusion Service Overview and Setup	15%	- Service configuration basics - Functional Setup Manager (FSM) usage - Security model, roles and access control
Knowledge Management	15%	- Article management and access - Knowledge base setup and configuration
Digital Customer Service (DCS)	20%	- DCS architecture and deployment - Authentication, profiles and security - Themes, templates and page customization
Omnichannel Communications	15%	- Work routing and queue setup - Email, chat and CTI configuration - Media toolbar and agent notifications

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q31-Q36):

NEW QUESTION # 31
What three things should you do once you have established a global default coverage?

A. Use Application Composer to configure warning emails about milestone compliance events.
B. Use Application Composer to include milestones on the Service Request Layout if desired.
C. Create an ESS job to Aggregate Service Requests.
D. Create an ESS job to Monitor Service Request Milestones.

Answer: B,C,D

NEW QUESTION # 32
Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

A. Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
B. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.
C. Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.
D. There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.

Answer: B

NEW QUESTION # 33
Select three correct limits and restrictions when importing data from a file.

A. By default, the import starts immediately after it is activated.
B. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
C. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
D. Both create and update operations are available for imported records.
E. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.

Answer: A,D,E

NEW QUESTION # 34
Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?

A. You have not enabled the Computer Telephony Integration (CTI) service.
B. You did not enable the vertical toolbar which is required, while the horizontal is optional.
C. You entered a toolbar height that is not more than 70 pixels.
D. The signed-in user does not have the appropriate access privileges to a toolbar.
E. The only toolbar enabled is the default one, and you must configure at least two.

Answer: A,B

NEW QUESTION # 35
Digital Customer Service application configuration settings in json.cfg include which four options?

A. Knowledge management article links
B. Default timezone
C. Default chat channel preferences
D. Knowledge management language locales
E. Product and category filtering
F. Default communication preferences
G. Default notification preferences
H. Service request links

Answer: A,D,E,H

NEW QUESTION # 36
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