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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q10-Q15):

NEW QUESTION # 10
What does Clean Core mean in relation to SAP Customer Experience?

A. It is a strategy to retain an existing installed base of solutions.
B. It is a strategy to minimize modifications, and to run with cloud-compliant extensions and customizations.
C. It is a strategy to keep existing solutions in the target system environment by prioritizing.
D. It is a strategy to aid in cleaning legacy data for the purposes of data migration.

Answer: B

NEW QUESTION # 11
What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
Note: There are 3 correct answers to this question.

A. Better process execution through improved data quality
B. Complex and costly upgrades from custom extensions
C. Data quality and consistency challenges
D. Efficient operations of IT security and efficiency
E. Rapid, continuous innovation by running the latest software version

Answer: A,D,E

NEW QUESTION # 12
In what ways can SAP CX AI toolkit optimize businesses?
Note: There are 3 correct answers to this question.

A. By providing visual search options to transform the shopping experience for customers
B. By integrating with non-SAP systems
C. By supporting edge computing scenarios
D. By automatically generating and managing product attributes from existing descriptions
E. By generating engaging content for banners, social media posts, and blog posts

Answer: A,D,E

NEW QUESTION # 13
Which application would you recommend to manage the customer consent and preference lifecycle?

A. SAP Emarsys
B. SAP Commerce Cloud
C. SAP Customer Data
D. SAP Sales Cloud Version 2

Answer: C

NEW QUESTION # 14
Which of the following are solution capabilities of SAP Emarsys?
Note: There are 3 correct answers to this question.

A. Smart Analytics
B. Web Page Creation and Generation
C. Automation Programs
D. Advanced Segmentation
E. Processing Leads and Opportunities

Answer: A,C,D

NEW QUESTION # 15
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