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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 2	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 3	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 4	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 5	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q20-Q25):

NEW QUESTION # 20
A service provider is launching a new service to a very large number of users. The majority of users are familiar with social media and online support.Which is the BEST solution for providing user support in this case?

Answer:

Explanation:
Provide a range of self-service options as the preferred method with the service desk phone support as back-up

NEW QUESTION # 21
An internal IT service provider does not have all the skills needed to create and deliver a new service but could develop them with enough time. There are many external service providers who can provide this service.
Which approach should the organization follow to decide if they should use the internal service provider or source the service externally?

A. Conduct an internal survey to determine staff preferences
B. Start by reviewing organizational policies for sourcing services, then identify the most important criteria for selecting a service provider, and use a 'decision matrix' to compare service providers
C. Outsource immediately to save time
D. Focus on cost as the sole deciding factor

Answer: B

NEW QUESTION # 22
An organization is aiming to develop a partnership relationship with their service consumers. One of the objectives is to increase the level of trust and customers' satisfaction by establishing a service mindset across the organization. Which initiative is the BEST way to achieve it?

Answer:

Explanation:
Develop interpersonal skills and service empathy in all teams

NEW QUESTION # 23
An organization is using an out-of-the-box service from a large service provider. How does the service provider know about the organization's needs?

A. The service provider conducts one-on-one interviews with the organization
B. The organization must customize the out-of-the-box service to meet its own needs
C. The organization submits a detailed list of requirements to the service provider
D. The service provider's marketing and business analysis teams consider generic market needs, instead of the needs of this specific organization

Answer: D

NEW QUESTION # 24
Which statement about service requests is CORRECT?

A. Service requests are submitted via agreed channels
B. Service requests are always handled as incidents
C. Service requests require approval from senior management
D. Service requests are only applicable for IT-related needs

Answer: A

NEW QUESTION # 25
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