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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist - Human Resources (CIS-HR) Mainline Exam |
| Exam Number: | CIS-HR |
| Real Exam Qty: | 60 |
| Related Certifications: | ServiceNow Certified System Administrator (CSA) Other ServiceNow CIS certifications |
| Certificate Validity Period: | 2 years |
| Exam Price: | $450 USD |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Select (multiple answers), Multiple Choice (single answer) |
| Passing Score: | 70% |
| Recommended Training: | ServiceNow HR Service Delivery Implementation Training CIS-HR Official Exam Blueprint |
| Exam Registration: | Pearson VUE Exam Scheduling ServiceNow Certification Registration |
| Sample Questions: | ServiceNow CIS-HR Sample Questions |
| Exam Way: | Online proctored (OnVUE) or onsite at Pearson VUE test centers |
| Pre Condition: | Recommended: ServiceNow Certified System Administrator (CSA) certification; 3–6 months of experience working with ServiceNow HR applications; familiarity with HR service delivery concepts |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-human-resources-mainline?id=kb_article_view&sys_kb_id=7e9f7843933bba98f2d9bc686cba1010 |
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Being CIS-SP certified is not a prerequisite for the CIS-HR exam.
ServiceNow CIS-HR (Certified Implementation Specialist-Human Resources) Certification Exam is a highly sought-after certification for professionals who want to showcase their HR service management expertise. CIS-HR Exam is designed to test the candidate's knowledge of HR service delivery, HR case management, HR workflows, and HR service portal design. Certified Implementation Specialist-Human Resources certification is recognized globally and is a great way to validate your HR service management skills.
NEW QUESTION # 14
Which plugin, when paired with HRSD, delivers storage space, filing system, and functionality to purge and retrieve documents?
Answer: C
Explanation:
Verified Answer: D. Employee Document Management Very Short Explanation: The plugin that, when paired with HRSD, delivers storage space, filing system, and functionality to purge and retrieve documents is Employee Document Management. This plugin enables HR professionals to create, manage, and secure employee documents in a paperless way 1 . Employee Document Management provides features such as retention policies, legal holds, security policies, and audit trails to comply with HR file management requirements 1 . The other options are not correct because they are either not valid plugins or have different purposes. Employee Document Enterprise is not a valid plugin in ServiceNow. Document Keeper is not a valid plugin in ServiceNow. Employee Journey Management is a plugin that enables HR professionals to create and manage employee journeys that combine Lifecycle Event cases and Journey Accelerator action plans 2 .
NEW QUESTION # 15
What do Client Roles define?
Answer: D
NEW QUESTION # 16
Which feature allows HR Administrators to define when surveys are sent?
Answer: D
Explanation:
In the ServiceNow survey framework, Trigger Conditions are used to automate the distribution of surveys based on specific system events. This feature allows HR Administrators to define exactly when surveys are sent to employees-for example, immediately after an HR Case is closed or when a specific Lifecycle Event activity is completed. A trigger condition links a survey to a table (like sn_hr_core_case) and uses conditions (such as " State is Closed " AND " HR Service is Payroll Inquiry " ) to determine eligibility. Administrators can also configure a " Repeat Interval " to prevent over-surveying the same employee, or a " Probability " setting to send the survey to only a random percentage of users. This ensures that feedback collection is timely, relevant, and automated, providing HR with real-time insights into service quality and employee sentiment.
NEW QUESTION # 17
Which field on the HR Service record defines which HR Catalog Item is associated with the Service?
Answer: B
NEW QUESTION # 18
What types of HR Document templates may be created in ServiceNow? (Choose two.)
Answer: A,D
Explanation:
Reference: https://docs.servicenow.com/bundle/london-hr-service-delivery/page/product/human-resources/concept/c_HRDocumentTemplates.html#DocumentTypes
NEW QUESTION # 19
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