Top ITILFND_V4 Questions & Latest ITILFND_V4 Braindumps

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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Understand how the ITIL guiding principles can help an organization adopt and adapt service management	- Optimize and automate - Focus on value - Think and work holistically - Keep it simple and practical - Collaborate and promote visibility - Progress iteratively with feedback - Start where you are
Topic 2: Understand the activities of the service value chain	- Improve - Obtain/Build - Plan - Engage - Deliver & Support - Design & Transition
Topic 3: Understand the four dimensions of service management	- Value Streams and Processes - Organizations and People - Partners and Suppliers - Information and Technology
Topic 4: Know the purpose and key terms of 15 ITIL practices	- Deployment Management - Service Desk - Service Level Management - Service Configuration Management - Incident Management - IT Asset Management - Problem Management - Relationship Management - Monitoring and Event Management - Service Request Management - Information Security Management - Supplier Management - Change Control - Release Management - Continual Improvement
Topic 5: Understand the purpose and components of the ITIL service value system	- Practices - Service Value Chain - Governance - Guiding Principles - Continual Improvement
Topic 6: Understand the key concepts of service management	- Recall the definition of service, utility, warranty, customer, user, service management, sponsor - Describe the key concepts of creating value with services

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Latest ITILFND_V4 Braindumps | ITILFND_V4 Valid Test Notes

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EXIN ITIL 4 Foundation Sample Questions (Q158-Q163):

NEW QUESTION # 158
Which BEST describes the purpose of the 'improve' value chain activity?

A. To ensure a shared understanding of the vision and improvement direction for all products and services
B. To make new and improved services and features available for use
C. To continually improve all products and services across all value chain activities
D. To organize a major improvement initiative into several smaller initiatives

Answer: C

NEW QUESTION # 159
Which statement about the steps to fulfill a service request is CORRECT?

A. They should be complex and detailed
B. They should be well-known and proven
C. They should be brief and simple
D. They should include incident handling

Answer: B

Explanation:
Explanation

NEW QUESTION # 160
Which is part of the value proposition of a service?

A. Outputs of the service received by the consumer
B. Costs removed from the consumer by the service
C. Costs imposed on the consumer by the service
D. Risks imposed on the consumer by the service

Answer: B

NEW QUESTION # 161
How should an organization prioritize incidents?

A. Assess the availability of the appropriate support team
B. Create an order of incidents based on the dates and times when they were logged
C. Use an agreed classification which is based on the business impact of the incident
D. Ask the user for their preferred resolution timeframe

Answer: C

NEW QUESTION # 162
Which process works with change management to ensure only authorized components are used?

A. Knowledge management
B. Service asset and configuration management
C. Financial management for IT services
D. Service portfolio management

Answer: B

NEW QUESTION # 163
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