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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Stakeholder Management and Ecosystem | 5% | - Identify the appropriate stakeholders for a project - Explain the Education Cloud Ecosystem |
| Topic 2: Education Cloud Settings and Configuration | 20% | - Describe the capabilities of Education Cloud - Explain how to set up and configure an Education Cloud org - Explain the Education Cloud architecture and concepts - Determine the correct settings and configuration for a deployment |
| Topic 3: Advancement | 11% | - Explain Advancement data model and relationships - Determine the correct tools and methods to support Advancement operations |
| Topic 4: Analytics and Einstein for Education Cloud | 10% | - Determine reporting and analytics solutions for an Education Cloud implementation - Describe Education Einstein capabilities |
| Topic 5: Student Success and Support | 22% | - Configure Student Success - Determine the correct tools and methods to support Student Success and Support - Explain Advising data model and relationships |
| Topic 6: Recruitment and Admissions | 17% | - Determine the correct tools and methods to support Recruitment and Admissions - Configure Recruitment and Admissions - Explain Student data model and relationships |
| Topic 7: Education Cloud Integration and Data Management | 15% | - Determine integration patterns for an Education Cloud implementation - Explain data migration strategies - Describe data management considerations |
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NEW QUESTION # 33
Major gift officers at an institution are feeling overwhelmed by the large set of portfolios they have to manage. They want to send mass emails to constituents in their territories and automate donor prospect prioritization based on engagement and specified criteria.
Which solution should a consultant recommend?
Answer: A
Explanation:
Salesforce Inbox is a solution that a consultant can recommend to major gift officers who want to send mass emails to constituents in their territories and automate donor prospect prioritization based on engagement and specified criteria. Salesforce Inbox integrates email and calendar with Salesforce, allowing users to track email opens, clicks, and replies, sync events and tasks, and create and update records from their inbox. Salesforce Inbox also supports Einstein Activity Capture, which automatically logs email and calendar activity to the relevant records in Salesforce, and Einstein Lead Scoring, which assigns a score to each lead based on their profile and behavior2. Salesforce Inbox can help major gift officers save time, increase productivity, and focus on the most promising prospects.
Account Engagement and Salesforce Engage are not valid solutions for this scenario. Account Engagement is a feature of Education Cloud that allows users to score and grade accounts based on their engagement and fit with the institution3. However, Account Engagement does not support mass email or automation of donor prospect prioritization. Salesforce Engage is a feature of Pardot that allows users to send personalized emails to prospects and track their interactions4. However, Salesforce Engage is not designed for nonprofit or education use cases, and it requires a Pardot license.
NEW QUESTION # 34
An Admissions office is interested in using Admissions Connect to manage its student applications and to recede supporting do.
How are application documents saved in Admissions Connect?
Answer: A
Explanation:
Application documents are saved as Salesforce Files in Admissions Connect, which are attached to the Application record or the Application Material Mapping record. Document Type is a field on the Application Material Mapping object that defines the type of document required for an application requirement. Action Plan Item is an object that tracks tasks or actions related to an application or enrollment process. Reference:
https://help.salesforce.com/s/articleView?id=sf.admissions_connect_files.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.admissions_connect_application_material_mapping.htm&type=5
NEW QUESTION # 35
A consultant is working with a customer who already uses Salesforce and wants to install the Education Data Architecture (EDA). The consultant has confirmed that EDA can work in the customer's existing environment.
Which location should the consultant visit to install EDA in the existing environment?
Answer: B
Explanation:
Explanation
The Salesforce AppExchange is the location that the consultant should visit to install EDA in the existing environment. The Salesforce AppExchange is an online marketplace where customers can find, try, and install apps, components, and packages that extend the functionality of Salesforce. EDA is listed as a free app for education customers on the Salesforce AppExchange. The consultant can use the EDA installer page, which is a web-based tool that allows the consultant to log in to the desired org, validate the pre-install requirements, and install EDA with a few clicks. The EDA installer page can be accessed from the Salesforce AppExchange or from the direct link2.
NEW QUESTION # 36
A university plans to expand its Salesforce Education Data Architecture (EDA) environment to support student services for all of its schools. The university want Contact's family information.
Which action should the consultant take?
Answer: A
Explanation:
Setting the Default Account Model to Household will allow the university to capture Contact's family information using Household Accounts, which are automatically created when new Contacts are added. Setting the Default Account Model to Administrative will create Administrative Accounts, which are used to group Contacts by their affiliation to an educational institution or organization, not by their family relationship. Populating the Account field with the Household record is not a valid action because the Account field is read-only and automatically populated based on the Default Account Model. Reference:
https://powerofus.force.com/s/article/EDA-Account-Model
https://powerofus.force.com/s/article/EDA-Accounts-and-Contacts
NEW QUESTION # 37
The director of graduate recruitment is interested in Education Cloud. Recruitment staff need to access Opportunity and Campaign Member information about students. The IT director is concerned about costs and suggests using other license types for full-time recruitment users.
What should the consultant discuss with the client?
Answer: C
Explanation:
Understanding Licensing Requirements:
Full-time recruitment staff need access to Opportunity and Campaign Member objects, which are part of core Salesforce functionalities.
Salesforce Platform licenses have limitations on access to certain standard objects such as Opportunities and Campaigns, which are essential for the recruitment use case.
Business Use Case for Full Salesforce License:
Opportunity Management: Recruitment staff need to manage opportunities related to student admissions and engagement.
Campaign Management: Access to Campaign Members allows recruitment staff to track and manage student participation in various recruitment campaigns.
Advanced CRM Functionalities: Full Salesforce licenses provide access to all Salesforce CRM capabilities, which are necessary for comprehensive recruitment operations.
Cost Considerations:
While full Salesforce licenses are more expensive than platform licenses, they provide the necessary functionality without limitations.
Discuss potential volume discounts or bundling options with Salesforce to mitigate costs.
Implementation Steps:
License Assignment: Ensure that full Salesforce licenses are assigned to recruitment staff.
Training: Provide training to recruitment staff on how to effectively use Opportunities and Campaign Members.
Customization: Customize Salesforce to meet specific recruitment needs, leveraging Opportunities and Campaign functionalities.
Reference:
Salesforce Licensing Guide: Salesforce Licenses
NEW QUESTION # 38
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