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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q27-Q32):

NEW QUESTION # 27
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

A. By focusing on back-end service operations
B. By connecting and delivering data from the value chain and process flow
C. By executing marketing campaigns for product service
D. By providing a dedicated self-service experience as a forecast

Answer: B

NEW QUESTION # 28
Your customer is looking for a solution that can be used on a mobile device to execute a guided selling process.
Which SAP Customer Experience solution would you recommend?

A. SAP Commerce Cloud
B. SAP Sales Cloud Version 2
C. SAP Emarsys
D. SAP Customer Data Platform

Answer: B

NEW QUESTION # 29
Which solution can be used to analyze a real-time 360 view of the customer?

A. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)
B. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)
C. SAP Customer Data Platform
D. Enterprise Consent and Preference Management

Answer: C

NEW QUESTION # 30
Which of the following features are available in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Billing
B. Agent Desktop
C. Guided selling
D. Omnichannel experience

Answer: B,D

NEW QUESTION # 31
What does Clean Core mean in relation to SAP Customer Experience?

A. It is a strategy to retain an existing installed base of solutions.
B. It is a strategy to keep existing solutions in the target system environment by prioritizing.
C. It is a strategy to minimize modifications, and to run with cloud-compliant extensions and customizations.
D. It is a strategy to aid in cleaning legacy data for the purposes of data migration.

Answer: C

NEW QUESTION # 32
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