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Salesforce Sales-Cloud-Consultant Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Migration & Data Management	10%	- Data quality management 1. Duplicate rules 2. Matching rules - Data migration strategy 1. Data loader configuration 2. Data validation rules 3. Data mapping
Topic 2: Customer Discovery	15%	- Determine the scope and business objectives 1. Assess current business processes 2. Define business requirements 3. Identify key stakeholders - Conduct discovery sessions 1. Capture success criteria 2. Understand sales methodology 3. Document pain points and challenges
Topic 3: Integration & Optimization	15%	- Performance optimization 1. Lightning Experience optimization 2. Salesforce Mobile app configuration - Ongoing support and maintenance 1. User adoption monitoring 2. Release management - Integration requirements 1. Email integration 2. Third-party integrations 3. Calendar integration
Topic 4: Planning & Solution Design	25%	- Design Sales Cloud solution 1. Design opportunity management 2. Design lead management process 3. Design account and contact management - Design user adoption strategy 1. Change management 2. Training requirements - Define data model requirements 1. Record types and page layouts 2. Custom objects design 3. Field-level security
Topic 5: Salesforce Configuration	25%	- Set up Sales Cloud features 1. Configure Einstein Activity Capture 2. Configure lead scoring 3. Set up Salesforce Engage - Configure reporting and dashboards 1. Custom report types 2. Standard and custom reports 3. Dashboard components - Implement automation 1. Approval processes 2. Process Builder 3. Flow Builder
Topic 6: Analytics & Insights	10%	- KPI measurement 1. Define success metrics 2. Report on business outcomes - Configure analytics features 1. Sales Cloud Einstein features 2. Forecasting configuration 3. Einstein Analytics basics

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q17-Q22):

NEW QUESTION # 17
Which of the following is a typical challenge for a sales organization? (Select all that apply)

A. Optimizing lead management
B. Complete visibility
C. Improving sales rep productivity
D. Poor customer satisfaction
E. Drivingmore business

Answer: A,B,C

NEW QUESTION # 18
Cloud Kicks is migrating from its current CRM application to Salesforce in phases across various regions. The current CRM application manages customer and pipeline information that resides in a legacy back-end application which needs to be migrated to Salesforce.
Which approach should the consultant use for the source data migration?

A. Migrate all Contacts, then Opportunities, and then Accounts from the legacy back-end application.
B. Migrate all Accounts, then Contacts, and then Opportunities from the legacy back-end application.
C. Migrate all Contacts, then Accounts, and then Opportunities from the current CRM application.
D. Migrate all Opportunities, and then associate Accounts and Contacts from the current CRM application.

Answer: B

Explanation:
This is the approach that the consultant should use for the source data migration. Accounts, Contacts, and Opportunities are related objects in Salesforce, and they have dependencies based on their lookup or master-detail relationships. Accounts are parent objects of Contacts and Opportunities, so they should be migrated first. Contacts are child objects of Accounts and parent objects of Opportunity Contact Roles, so they should be migrated second. Opportunities are child objects of Accounts and parent objects of Opportunity Products and Opportunity Splits, so they should be migrated last. Verified References: [Data Migration Best Practices]

NEW QUESTION # 19
The Cloud Kicks sales team needs to utilize the Salesforce mobile app feature to view, create, or update opportunities, but the internet is unavailable on their Android and iOS mobile devices.
Which two actions should the consultant recommend working around the issue?
Choose 2 answers

A. Enable the connect offline feature in Salesforce.
B. Enable the system permission to store offline data in Salesforce.
C. Enable caching in Salesforce.
D. Enable offline create, edit, and delete in Salesforce.

Answer: B,D

Explanation:
These are two actions that the consultant should recommend to work around the issue of internet unavailability on the Salesforce mobile app. Enabling the system permission to store offline data in Salesforce allows users to access cached data on their mobile devices when they are offline. Enabling offline create, edit, and delete in Salesforce allows users to perform these actions on their cached data when they are offline, and sync them back to Salesforce when they are online. Verified Reference: [Work Offline in the Salesforce Mobile App]

NEW QUESTION # 20
Universal Containers would like to capture business sector information on a lead and display the information on the account and contact once the lead has been converted. How can these requirements be met?

A. Create a custom field on the Lead and Account objects and configure mapping of these two fields for conversion. Create a custom formula field on the Contact object to pull the value from the Account object.
B. Create a custom field on the Lead and Account objects and configure mapping of these two fields for conversion. Create a custom formula field on the Account object to pull the value from the Contact object.
C. Create a custom field on the Lead, Account and Contact objects and configure mapping of these two fields for conversion. Use a trigger to update the Contact field with the Account value.
D. Create a custom field on the Lead and Account objects. Create a custom formula field on the Contact object to pull the value from the Account object.

Answer: A

NEW QUESTION # 21
Universal Containers has a private sharing model for accounts and opportunities. Each sales representative is
assigned to work with a dedicated sales engineer. The sales engineer will need access to their assigned sales
representative accounts and opportunities. What should a consultant recommend to meet this requirement?

A. Enable account and opportunity teams selling and have each sales representative configure their default
'-' teams
B. Create a trigger to add the sales engineers to their sales representative account and opportunity teams
C. Create criteria-based sharing rules to share the accounts and opportunities with sales engineers
D. Have the sales representatives manually share the accounts and opportunities with their assigned sales
'-' engineers

Answer: A

NEW QUESTION # 22
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