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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

Section	Weight	Objectives
Productivity and Collaboration	10%	- Chatter configuration - Email and calendar integration - Activities, tasks, and events
Object Manager and Lightning App Builder	20%	- Lightning App Builder and page layouts - Fields, relationships, and schema - Lightning record pages and components - Standard and custom objects
Data and Analytics Management	17%	- Data import/export tools - Reports and dashboards - Data security and quality - Data validation and deduplication
Workflow/Process Automation	15%	- Approval processes - Salesforce Flow - Automation best practices
Sales and Marketing Applications	10%	- Lead and opportunity management - Campaigns and products - Forecasts and sales processes
Service and Support Applications	10%	- Case management - Entitlements and service contracts - Knowledge and support tools
Configuration and Setup	15%	- Profile and permission sets - User management and security - Company and org settings - Sharing model and access controls
Agentforce AI	8%	- AI assistant configuration - Use cases and limitations

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Salesforce Certified Administrator Sample Questions (Q42-Q47):

NEW QUESTION # 42
A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest from online. The team currently does not access to the lead object.
How should an administrator provide proper access?

A. Assign a new role.
B. Configure permission sets.
C. Set Up Manual Sharing
D. Create a new profile

Answer: B

NEW QUESTION # 43
Customer service accesses articles with the Knowledge Lightningcomponent on the Service Cloud Console.
Billing department users would like similar functionality on the case record without using the console.
How should the administrator configure this request?

A. Add the Knowledge component list to the page layout.
B. Add the knowledge related list to the record page
C. Add the knowledge component to the page layout.
D. Add the Knowledge related list to the page layout.

Answer: D

Explanation:
Explanation
The Knowledge Lightning component is a component that allows users to access articles fromthe Service Cloud Console app. However, if users want to access articles from a different app that does not use the console, they can use the Knowledge related list instead. The Knowledge related list shows articles related to a record based on data categories and shows article details such as title, summary, rating, and view count. To add the Knowledge related list to a record page, an administrator can use the page layout editor and drag and drop the Knowledge related list to the appropriate section on the page layout. References:
https://help.salesforce.com/s/articleView?id=sf.knowledge_lightning_component.htm&type=5https://help.salesfo

NEW QUESTION # 44
Sales users at Universal Containers are reporting that it is taking a long time to edit opportunity records. Normally, the only field they are editing is the Stage field.
Which two options should the administrator recommend to help simplify the process?
Choose 2 answers

A. Configure an auto launched flow for Opportunity editing.
B. Add a path for stage to the opportunity record page.
C. Use a Kanban list view for Opportunity.
D. Create a simplified Opportunity page layout.

Answer: A,C

NEW QUESTION # 45
Universal Containers is trying to improve the user experience when searching forthe tight status on a case. The company currently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are workingon.
How should the administrator improve on the current implementation?

A. Edit the status choices directly on the record type.
B. Review which status choices are needed for each record type and create support processes for each that is necessary.
C. Create a Screen Flow that shows only the correct values for status and surface the flow in the utility bar of the console.
D. Reduce the number of case status values to five.

Answer: B

Explanation:
Explanation
Support processes allow you to define different status values for differentrecord types on cases.
References: https://help.salesforce.com/s/articleView?id=sf.customize_support_process.htm&type=5

NEW QUESTION # 46
Sales reps at Cloud Kicks want to be notified when they have a high likelihood of winning an opportunity over $1,000,000.
Which feature meets this requirement?

A. Key Deals
B. Big Deal Alerts
C. Activity Timeline.
D. Performance chart.

Answer: B

Explanation:
Explanation
Big Deal Alerts are notifications that are sent to users when an opportunity reaches a certain amount, probability, or stage. They can be configured by administrators to alert sales reps or managers when they have a high likelihood of winning a big deal. Key Deals are a feature of Einstein Opportunity Scoring that shows the top opportunities based on their score and stage, but they do not send notifications. Activity Timeline is a component of Lightning Experience that shows the past and upcoming activities related to a record, but it does not notify users of big deals. Performance chart is a type of report chart that shows how well users or teams are performing against their goals, but it does not alert users of big deals. References:
https://help.salesforce.com/s/articleView?id=sf.forecasts3_big_deal.htm&type=5

NEW QUESTION # 47
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