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Salesforce Sales-Cloud-Consultant Exam Syllabus Topics:

SectionWeightObjectives
Opportunity Management14%- Opportunity Lifecycle
  • 1. Stages and Forecasting
    • 2. Products and Price Books
      Sales Cloud Data Model and Configuration15%- Standard and Custom Objects
      • 1. Account and Contact Relationships
        • 2. Lead Conversion Process
          Sales Productivity Features12%- Collaboration and Productivity Tools
          • 1. Email Integration and Activity Management
            Lead Management12%- Lead Assignment and Routing
            • 1. Lead Scoring and Conversion Rules
              Sales Process Automation20%- Sales Processes and Record Types
              • 1. Approval Processes
                • 2. Sales Path and Guidance
                  Data Management and Integration15%- Data Quality and Import Tools
                  • 1. Duplicate Management
                    • 2. Data Loader and Import Wizard
                      Sales Analytics and Reporting12%- Reports and Dashboards
                      • 1. Sales Performance Metrics

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                        Salesforce Certified Sales Cloud Consultant Sample Questions (Q82-Q87):

                        NEW QUESTION # 82
                        Universal Containers (UC) deployed Sales Cloud 3 months ago to the North American sales teams. One of the reasons UC selected Sales Cloud is its mobile support which provides flexibility for sales reps.
                        How should the consultant assure UC's management that Sales Cloud is being successfully adopted on mobile devices?

                        Answer: B

                        Explanation:
                        To assure UC's management that Sales Cloud is being successfully adopted on mobile devices, the consultant should report on the opportunity records created on a mobile device. This metric directly demonstrates that sales reps are actively using mobile devices to perform their core activities, such as creating and managing opportunities. By providing tangible evidence of mobile usage, the consultant can validate the adoption and effectiveness of the mobile solution. Salesforce provides various reporting tools to track and analyze mobile device usage and user activity.


                        NEW QUESTION # 83
                        Universal Containers Credit department uses the 3rd party application for credit ratings. Credit department manager need to launch an external web based credit application from a customer's account record in salesforce. The application uses the credit id on the account object. What should a consultant recommended to meet these requirement?

                        Answer: D


                        NEW QUESTION # 84
                        Sales management at Northern Trail Outfitters (NTO) wants product managers to become more involved with sales deals that are being delayed in the negotiation stage of the sales process. Product managers need to understand the details of specific sales deals, and address product capability and roadmap questions with customers. What solution should a consultant recommend to help product managers engage in sales deals?
                        Choose 2 answers

                        Answer: C,D


                        NEW QUESTION # 85
                        How is ROI calculated for campaigns?

                        Answer:

                        Explanation:
                        ROI, which is expressed as a percentage, is calculated as the net gain. Calculation is: Total Value Won Opportunities - Actual Cost/ Actual Cost.


                        NEW QUESTION # 86
                        Universal containers has automated the process of creating new account records in salesforce. All account records created through this process are owned by a generic user. There are now two million account records that have been created in this manner. Universal containers is now seeing performance issues when it makes any changes to account sharing rules. What can universal containers do to address the issue without changing its integration?

                        Answer: B


                        NEW QUESTION # 87
                        ......

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