ITIL-4-CDS Latest Study Questions | ITIL-4-CDS Dumps Cost

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

Section	Objectives
Information and Technology	- Supporting technologies 1. Automation and tool integration 2. Service management technologies
Value Stream Design and Development	- Designing service value streams 1. Service design considerations 2. Customer journey mapping
Introduction to Create, Deliver and Support	- Core concepts of service value streams 1. Value streams and workflows 2. Service value system integration
Create, Deliver and Support Practices	- Supporting management practices 1. Knowledge management 2. Service desk 3. Change enablement 4. Problem management 5. Incident management - Service performance and quality 1. Continual improvement 2. Monitoring and measurement
Organizational Structure and Teams	- Team culture and collaboration 1. Team capabilities and competencies 2. Workforce planning and development
Prioritization and Work Management	- Work planning and prioritization 1. Capacity and demand management 2. Backlog management

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Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q25-Q30):

NEW QUESTION # 25
What should an organization consider when deciding to retain or outsource specific IT services?

A. Short-term cost optimization
B. Immediate staff reduction
C. Transfer of responsibility for highly tailored services
D. Cultural barriers and associated risks

Answer: D

NEW QUESTION # 26
An organization wishes to acquire a service from a supplier in a different country but with similar working hours.
Which sourcing model should they use?

A. Offshoring
B. Onshoring
C. Nearshoring
D. Insourcing

Answer: C

NEW QUESTION # 27
An enterprise delivers a new multi-region, container-based service every two weeks.
Deployments span private data centers and multiple public clouds, require database schema changes, feature-flag updates, and real-time rollback capabilities. Failures in any stage risk data loss, security gaps or customer outages. Which ONE practice should own the end-to-end orchestration, automation and governance of these deployments to ensure consistency, traceability and rapid recovery?

A. Release Management practice
B. Deployment Management practiceright
C. Infrastructure and Platform Management practice
D. Change Enablement practice

Answer: B

Explanation:
The Deployment Management practice specializes in planning, scheduling and controlling the movement of release packages into live environments. It defines standardized pipelines for containers, database migrations, feature-flag switches and rollback mechanisms. By enforcing environment-specific deployment plans, automated checks and audit trails, Deployment Management ensures every change is traceable and recoverable across all regions and cloud platforms.

NEW QUESTION # 28
An internal service provider has made the service desk a single point of contact for all user queries, including incidents, service requests, complaints, and compliments. To ensure a fair allocation of the service desk resources, a common rule for processing all incoming queues has been agreed: "first in, first out." It has soon become apparent that some incidents reported by users spend too much time waiting to be processed and triaged by the service desk. This leads to delayed incident resolution and negative business impact. What is the BEST way to improve the situation?

A. Increase the number of service desk agents to process the incoming queries faster
B. Recommend users to submit queries well in advance to ensure timely processing
C. Implement separate service desks for incident and service requests
D. Prioritize incoming queries based on their type and associated urgency

Answer: D

NEW QUESTION # 29
Which is a reason why an organization should create competency profiles for each role?

A. To plan the professional development of team members
B. To ensure that IT specialists have pi-shaped skill profiles
C. To ensure that technical skills are included in each profile
D. To plan to fill all the mandatory ITIL roles

Answer: A

NEW QUESTION # 30
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