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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Channel and User Group Administration	28%	- Archiving and deletion policies - User group creation and administration - Channel types and management
Topic 2: Fundamentals	9%	- Slack paid plan features - Workspace and organization settings and dashboards - User roles and responsibilities
Topic 3: User Lifecycle Management	14%	- User provisioning methods - Authentication and access control - Guest account management
Topic 4: Workspace Administration	9%	- Workspace creation and approval process - Multi-workspace architecture design - Workspace visibility and configuration
Topic 5: Security	15%	- Data protection and retention policies - Security governance and compliance - Audit and monitoring
Topic 6: App Administration	10%	- App installation and configuration - Workflow Builder usage - Integration management
Topic 7: Enabling Slack Success	15%	- Analytics and usage measurement - Optimization and training - Adoption strategy and best practices

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Salesforce Certified Slack Administrator Sample Questions (Q183-Q188):

NEW QUESTION # 183
The Sales team at Large Inc is having trouble figuring out the role Slack should play in their work day. The Sales team travels often and prioritizes time with customers. They don't have a lot of time to attend training.
Which two of the four strategies would help increase adoption on the Sales team? (Choose two.)

A. Send out a weekly email campaign for two months to use Slack with the warning that Slack access will be denied to anyone that joins Slack after the two-month email campaign is finished.
B. Survey the Sales team to understand what currently makes their job difficult and determine which apps
/integrations and workflows to prioritize.
C. Install the Salesforce app in the Sales workspace immediately, as this is the number one integration for Sales teams using Slack.
D. Run a campaign promoting the Slack mobile app, so the Sales team understands the value of mobility and persistent communications.

Answer: B,D

Explanation:
Two critical elements in Change Management are understanding user needs and promoting solutions that fit their workflows.
* Running a campaign promoting Slack's mobile app addresses their need for mobility. Slack documentation notes:
"Promoting the Slack mobile app to teams that are highly mobile ensures they remain connected to important communications and workflows."
* Surveying the Sales team will help prioritize relevant integrations and workflows based on real-world challenges they face:
"Understanding end-user pain points is crucial for designing Slack solutions that users find genuinely helpful." Simply installing the Salesforce app without understanding their needs may not be effective, and using threats (option B) is contrary to Slack's recommended adoption strategies.
(Reference: Slack Administration Study Guide - Driving Slack Adoption and Change Management)
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NEW QUESTION # 184
In Large Inc's Enterprise Grid design, each business unit has its own workspace, and everyone is also a member of the Global workspace. The Sales team at Large Inc are slow adopters of Slack and have been using email instead of Slack to communicate with peers.
Which of these strategies should the Sales team AVOID using to connect cross-functionally more effectively with Slack?

A. Create an org-wide #help-sales channel where cross-functional partners can turn to Sales with questions and requests for help.
B. Create an org-wide #sales-wins channel so that account representatives can share updates on new customers and celebrate big deals.
C. Move their channels into the Global workspace and convert the default channels to private, to ease the Sales team's fears about privacy.
D. Create a #customer-feedback channel for Sales to convey customer concerns to the Product and Engineering teams.

Answer: C

Explanation:
Moving sales channels into the Global workspace and making default channels private would:
* Create confusion and friction in adoption.
* Reduce transparency and cross-functional collaboration.
Slack documentation highlights:
"Workspaces should be structured to align naturally with how teams operate. Making core channels private may limit discoverability and collaboration, which contradicts Slack's goals for connection and transparency." Options B, C, and D promote transparency and collaboration, which is the intended use of Slack across cross- functional teams.
(Reference: Slack Administration Study Guide - Change Management and Slack Adoption Strategies)
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NEW QUESTION # 185
Which Slack plan(s) support the Legal Holds feature?

A. Business+ and Enterprise Grid
B. Free, Pro, Business+ and Enterprise Grid
C. Pro, Business+ and Enterprise Grid
D. Enterprise Grid only

Answer: D

Explanation:
According to Slack's official documentation regarding Legal Holds:
"The Legal Holds feature is only available on the Enterprise Grid plan. Legal holds allow Workspace Owners and Org Owners to preserve messages and files of specific users for compliance and legal purposes." Legal Holds are a critical feature for enterprises with compliance requirements, and they are not available on the Free, Pro, or Business+ plans.
(Reference: Slack Administration Study Guide - Security, Compliance, and Legal Holds)
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NEW QUESTION # 186
As an admin, you want to balance the mobile user experience and security. You don't want to force users to log in too often, because it may leave them frustrated and result in lower Slack adoption and usage.
What is the best solution to maintain security and ensure a positive mobile user experience?

A. Set a mobile session duration of 2 weeks for all mobile devices.
B. Allow users to set their own mobile session duration.
C. Log all users out of mobile anytime your organization experiences a security threat.
D. Allow all users to remain logged in infinitely.

Answer: A

Explanation:
Slack recommends for mobile session management:
"Setting a mobile session duration of around two weeks provides a good balance between security and usability, ensuring users aren't prompted to log in too frequently." Allowing users to set their own session length (A) would reduce security controls. Logging everyone out during any threat (B) is too disruptive for normal operations. Allowing infinite sessions (D) risks serious security exposure.
(Reference: Slack Administration Study Guide - Mobile Security Best Practices)

NEW QUESTION # 187
Large Inc has a number of apps pre-approved in the App Directory for their teams to use, but their admins want to nominate a group of "App Approval Ambassadors" in addition to their Workspace Owners. These
"Ambassadors" will be responsible for reviewing and approving or denying apps in a #plz-app-request channel.
How can the Org Admin ensure that these "Ambassadors" are able to most efficiently approve or deny apps?

A. Add the "Ambassadors" as "selected members or groups" to manage Approved Apps.
B. Have the "Ambassadors" conduct app review in the channel, using emoji to alert the Admins to whitelist the app.
C. Promote the "Ambassadors" to Workspace Admins in Slack.
D. Promote the "Ambassadors" to Workspace Owners in Slack.

Answer: A

Explanation:
In Enterprise Grid, you can:
"Delegate app management by selecting specific members or user groups who are allowed to review, approve, and manage app requests." This provides a controlled and efficient way to expand app review capabilities without elevating users to Workspace Owner or Admin roles.
(Reference: Slack Administration Study Guide - App Management and Delegated App Approvals)
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NEW QUESTION # 188
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