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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Field Service and Dispatch	- Field service operations 1. Work order management 2. Scheduling and dispatch rules
Topic 2: Integrations and Extensions	- Integration capabilities 1. Third-party system integration 2. REST APIs and integration flows
Topic 3: Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs
Topic 4: Service Request Management	- Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management - Customer interaction handling 1. Communication templates and notifications 2. Omnichannel support processes
Topic 5: Knowledge Management	- Knowledge articles 1. Creation and lifecycle management 2. Search and recommendation usage
Topic 6: Oracle Fusion Service Overview	- Core Service Architecture 1. Service request lifecycle management 2. Fusion Service data model and components - Service Configuration Basics 1. Basic setup and administration 2. Security roles and access control

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q24-Q29):

NEW QUESTION # 24
Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

A. Languages
B. Themes
C. UI components
D. Templates
E. Object workflows
F. Business objects
G. Pages
H. Object triggers

Answer: B,D,E,F,G,H

NEW QUESTION # 25
Which two actions can you take when using Application Composer to create a new Trouble Ticket object?

A. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.
B. You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
C. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
D. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5

Answer: B,D

NEW QUESTION # 26
If you want to disable the ability to delete activities for all users, what action should you perform?

A. Remove the "delete activities" button from all pages used by the users who have this access.
B. Remove the "delete activities" privilege from all the roles for users who have this access.
C. Remove the "delete activities" role from all the users who have this role.
D. Remove the users of the roles who have the "delete activities" access.

Answer: D

NEW QUESTION # 27
Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

A. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
B. In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.
C. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
D. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.

Answer: D

NEW QUESTION # 28
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A. Select Service Catalog in Functional Areas.
B. Select Create Category > Create Top-Level Category.
C. Check the Active flag.
D. Select the task Manage Service Request Categories.
E. Select Create Category > Create Child Category.
F. Complete Category Name.
G. Select Status = "Active".

Answer: B,D,E,G

NEW QUESTION # 29
......

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