Quiz 2026 CIPS Valid L5M9: Test Operations Management Centres

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CIPS L5M9 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Lean, Agile and Responsive Operations15-20%- Application in manufacturing, service and public sectors
- Lean principles: waste elimination, value stream mapping
- Agile approaches: flexibility, responsiveness and speed
- Comparison and integration of lean and agile
Topic 2: Quality Management and Performance Measurement15-20%- Quality control, assurance and improvement tools
- Key Performance Indicators (KPIs) for operations
- Quality standards: ISO 9000 series and related frameworks
- Total Quality Management (TQM) concepts and application
- Measuring efficiency, productivity and customer satisfaction
Topic 3: Operational Risk, Sustainability and Ethics15-20%- ESG considerations in operational design and delivery
- Sustainable operations: green practices, circular economy
- Identifying, assessing and mitigating operational risks
- Ethical and responsible operations management
Topic 4: Principles of Operations Management15-20%- Operations strategy alignment with organizational goals
- Definition, scope and role of operations management
- Input-transformation-output model
- Linkages between operations, procurement and supply chain
- Value creation, efficiency and effectiveness
Topic 5: Process Design, Planning and Improvement20-25%- Benchmarking and process optimization
- Process mapping, workflow and design principles
- Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR
- Forecasting, scheduling and inventory management
- Capacity planning, demand management and resource allocation

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CIPS Operations Management Sample Questions (Q86-Q91):

NEW QUESTION # 86
Many companies choose locations for manufacturing facilities in low-cost countries. What is the benefit for a company of doing this?

Answer: B

Explanation:
2 is the correct answer- this is taken from p.54 'site selection'. Option 1 is incorrect because low-cost countries are not located close to customers- products have to be shipped internationally. Option 3 is incorrect as low-cost countries tend to have lower environmental and ethics standards. Option 4 is incorrect because being far from customers isn't a benefit.


NEW QUESTION # 87
In what circumstances would an organisation use a Fishbone diagram?

Answer: D

Explanation:
A fishbone diagram is used to map causes and effects. Therefore option 2 is correct. It's also known as a 'Cause and Effect Diagram' or an 'Ishikawa Diagram'. You can find an example of one on p.129


NEW QUESTION # 88
Operations Management is concerned with the management of resources in the production of tangible goods. Is this TRUE?

Answer: C

Explanation:
you can't touch or hold), also requires operations management. P.2


NEW QUESTION # 89
In the Balanced Scorecard approach to measuring performance measures, which of the following is considered a 'hard parameter'?

Answer: C

Explanation:
Finance is the 'hard' parameter, and the other three are soft p.79. If you've not come across the Balanced Scorecard before this is one that's worth learning as it comes up in other modules at Level 5. I particularly like this YouTube video which explains the concept extremely well: https://www.youtube.com/watch?v=lGJ-25hikHA


NEW QUESTION # 90
In which industry would scheduling, health and safety and quality control be key focuses of operations processes?

Answer: A

Explanation:
The correct response is Construction. Out of those listed, it is the one most concerned with Health and Safety. This is from p.64


NEW QUESTION # 91
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